how do you add new actions to the Actions on selected rows

[vickiharpe]

I want to be able to create actions (such as adding a Problem # to a group of incidents) that you would do using the "actions on selected rows" button.

Different actions depending on the situation (closing a group of tickets; adding a change or problem ticket, etc.

I am assuming the same process could be using in the Knowledge Base: moving selected items to a new knowledge base or changing catergories

I want to be able to add new actions to the "actions on selected rows" button when

[Pradeep Sharma]

Hi Victoria,

You have to create a UI action and select List choice to true to make it visible under drop down.

http://wiki.servicenow.com/index.php?title=UI_Actions#gsc.tab=0

[Chuck Tomasi]

Hi Victoria,

The options in that menu are known as UI Actions. You can add them in several places throughout the forms and lists.

UI Actions - ServiceNow Wiki

[Andrew Bettcher]

Hi - What if there are erroneous entries in here added by a previous developer and they don't appear on the gloabl UI actions list? I can;t find them anywhere to delete them.

Examples include "test", "timbuktu", "keep_event", "Standard".

[kristenankeny]

You would create a new UI Action and select List Context menu to have it show in that drop down list.