How do you handle the assignment of shared assets

[sharonjanisch]

We have some assets that are shared by a group of users such as our mailroom.   What's the best way to handle the assignment of these hardware assets?

[Travers M]

It may not be the best practice, but what we've done was actually create a user named whatever location or department that is so the asset can be assigned to them as opposed to a user that may not actually be responsible for it.   It could also be said that you can assign it to the manager of that department, but if that position changes or employee moves, who do you transfer it to?

This may be an overly simple approach but it has worked for us so far.

[vkambham]

The Assigned to field is used to capture individual assignment ( along with assignment group). You can just use the Assignment group field to indicate group/shared assignment.

You can add an Ownership Type field on asset table or cmdb_model table to capture the ownership type (indiv, shared) that applies to the asset.   Using the value in this field you can set the UI policy on the Assigned to and Assignment group fields.

[sharonjanisch]

Thanks for both suggestions.   We decided to create generic users to assign the assets to.