How to extract the fields on UI Builder SOW
Hi All, How to extract the fields on UI Builder Service operation Workspace (SOW) to excel sheet Like how we export records as in normal tables to excel sheet please help me Thank you All.
Forum Posts
How to calculate the day of the year
How to calculate the day of the year like Today Tuesday October 24, 2023 is ...Day 297
Clarification on SLA Due Field Behavior in task_sla
Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...
Price and Quantity widget
We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...
Average COUNT of tickets closed by each service desk agent
Hi SNC, I have a business request to create a report showing AVERAGE COUNT of TICKETS closed, broken down by Assigned to. Thought this would be a bit simpler then it seems, so inquiring here to see if maybe I'm missing the 'easier' solution. Wh...
What is sn_ws_err API and how to implement it's methods?
Hello, Can anyone explain what is sn_ws_err API and how to implement it's methods?
Task list – State filter shows duplicate values for same label (New, Work in Progress, etc.)
Hi Community,I’m working with the Task [task] list and trying to filter records assigned to me based on the State field.When I add a filter like:Assigned to = (me) State is one of New, Work in Progressthe State choice list shows many duplicate values...
How use a client script to check which fields were modified?
I am writing an onSubmit client script on the Incident table. The goal that it will perform a certain action if the form was modified, except in the case that only "assigned to" and/or "assignment group" are modified. I am currently using g_form.modi...
Resolved! RITM has multiple requests(group1,group2 ), if g1 got approved then g2 requests no longer required
Hi AllI have two subflows attached to a flow. the subflow 1 triggers when the space is one of 1, 2, 3 subflow 2 triggers when the space is 3 4 5 I have selected 1 and 4 so that both subflows triggerand in subflow 1 it will go for approval request onc...
Resolving Related Incidents before a Problem is resolved?
Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...
change alert popup position
Currently, all alert popups in Case and Incident views under CSM/FSM workspace appear at the top of the screen. The requirement is to explore the possibility of repositioning these popups to the middle or bottom of the screen for better visibility an...
Resolved! Time zone on the user preference section
Hello Community, I am working with the Employee Center portal and would like to remove the Time Zone field from the User Preferences section. Could someone please guide me on: Which widget is responsible for rendering the User Preferences section in ...
Resolved! How to insert Hyperlink into Resolution notes under Incident Form
Hi, knowing that Additional comments & Worknotes are support HTML to insert Hyperlink but how about Resolution Notes/Closed notes add hyperlink, possible? and How?
Blank variables are not visible in catalog task for Now Agent app
Hi, Has anyone encountered this scenario where empty/blank variables are not visible in catalog task in Now Agent app. We are encountering this issue as variable is mandatory in catalog task however its not visible in Now Agent so it got skipped. I ...
How to find a field which is inherited on hundreds of tables
Hi All, I have one filed which was inherited on 400+ tables, so now instead of hard code deactivating on all tables I need to find this field parent table so if I deactivated there than it takes down on all 400+ tables please tell me the best approac...
