How does end-user reschedule or cancel a walk-up appointment?

[Stefan]

Hi,

Is there an OOB way for end-user to reschedule or cancel an appointment that was created using the walk-up experience components?

Steps I have done:
1. As an end user, fill in a record producer form on service portal that will create a record in wu_appointment table
2. Below is the OOB view in service portal you get after submitting:

Question 1: If I can't make the appointment, how would I reschedule or cancel it using an OOB way? Is there any?

Question 2: Is there no OOB list view available in service portal to see all appointments similarly as requests?

[traceymcknight]

I have the same question

[Upender Kumar]

Hi,

User can cancel or re-schedule the appointment from the portal itself. When user will open the portal page he can re-schedule or cancel the appointment.

[Troya1]

It seems, once the appointment has been assigned to an agent, the user is no longer given the option to reschedule or cancel. 

This is a bit confusing because the user is given a 7-14 day lead time. 

Our process entails the appointment getting assigned as soon as possible to an agent, then icalendar notifications are sent to both the agent and user. 

[ravi raushan]

I am facing the same problem, How did you solve this problem? Please share some tips here.