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External Redirect URL?

As we test a potential integration with Adobe Sign we're looking for a way to force a redirect to an external URL. Part of the Adobe Sign request setup is the URL to return to after the document has been signed.  This URL is designed to be part of ou...

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melcock by Kilo Guru
  • 1553 Views
  • 5 replies
  • 1 helpfuls

Switch views based on values of a field

Hello,   I need to switch between views based on a field on the form. The task is the following: if field "Test" is choice 1 -> view should be "view 1"if field "Test" is choice 2 -> view should be "view 2"if field "Test" is choice 3 -> view should be...

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Resolved! VIP Flag on Requested Items and Tasks

Hi all I've had a request to add VIP flags for Requests, Requested Items and Catalog Tasks. I've searched the forums and found the following article: https://community.servicenow.com/community?id=community_question&sys_id=a2bcb5a31b479090305fea89bd4b...

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Olly IB by Tera Contributor
  • 2035 Views
  • 4 replies
  • 4 helpfuls

Revert to OOTB module

Hello All      We have a request to revert back to OOTB problem module.There have been multiple customizations and multiple OOTB fields and rules have been deleted.Is there a way to revert back to OOTB and losing data is not a problem as the organiza...

Snowrow by Kilo Explorer
  • 906 Views
  • 1 replies
  • 0 helpfuls

How to modify the list layout in Agent Workspace ServiceNow?

Hi All, We've a requirement to modify the Widget's list layout in Agent Workspace to add "Assignment group" and "Assigned to" field. I've modified the list layout of respective widget's report and able to see those two fields in default view. But, th...

Nivetha K1 by Kilo Contributor
  • 5310 Views
  • 10 replies
  • 17 helpfuls

Resolved! Match not found, reset to original Error while saving Incident form

I have an onChange Client script which sets the location based on CI selection. If the CI doesn't have any location then it should be setting location to "Not Available" (This is a test location we created and wanted to set to location whenever ci do...

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Sagar24 by Tera Contributor
  • 1421 Views
  • 1 replies
  • 1 helpfuls

Previous object in Async BR

I know that the Previous object is not available in Async BR. But still if someone wants to use Previous object in Async BR then is there any way to use it ? Is there any chance to use Previous object using some other method or function ?

Jenish2 by Tera Contributor
  • 875 Views
  • 4 replies
  • 2 helpfuls