Resolved! what is the difference between getElemet and getValue
What is the difference getElement() and getValue()? Please tell me with examples..
Forum Posts
How to add accept and reject solution options in notification
How to build the email notification so that user will get email given below Incident is resolved Click here to accept Click here to reject Click here to view and if user clicks on accept the incident should get closed rejected the incident to wip...
Link to another Service Portal Page using Service Catalog Content Item
Hi! So we have a unique (maybe) and hopefully simple requirement of link a user to a Service Portal page via the Service Catalog. We have built a simple widget that helps us qualify a user's request. Specifically we want to add some meta tags to the ...
Move the state to resolve state when "Mark Duplicate" UI Action is selected
Hi in problem form there is a UI action called "Mark duplicate". It is used to cancel the current ticket when there is already a similar kind of problem ticket. When we click that button the state is moved to "Closed" state. Here we got the requirem...
Resolved! Decimal type field does not show decimal value.
Hi, I have a decimal field Payback period but it does not show decimal value. 19350/252 = 77.4 but it shows only 77. Client script for that is, Thanks, Vaishnavi
Resolved! length of an array
while executing the below, I am not getting the length of list. var inc = new GlideRecord('incident');inc.addActiveQuery();inc.query();inc.next();var list = inc.getElements()gs.print(list.length); showing output: undefined why? please explain..
How to create a report on additional comments or work notes not updated in last 7 days
I see there is a base report called "Incidents Not Updated for 7 Days", however, I am interested in creating a report on Incidents where there have been no additional comments or work notes in the last 7 days". Any ideas on how to go about creating t...
relationship and m2m tables
hi all, I wanted to know the difference between m2m table and relationship table since i am getting confused because both can be used to make related lists then what is the difference? Thank you
Resolved! Announcement widget on service portal, Summary of announcement is not shown until expanded.
Hi All, I have created a new Announcement and entered summary into it. But the complete announcement is not shown until it is expanded. How to make the complete announcement visible on load itself. Thanks
Resolved! Configure surveys
Please help with step by step instructions to follow for this question. Configure surveys As an Incident Manager, I would like to send user satisfaction surveys for every closed incident to assess how well the users feel their issues were ad...
what is the role required to archive record?
few users are archiving the records and i wanted to remove the option to the users Archive record. i want to know, which role should be removed to users that they can not access Archive record option there in incident list view
Resolved! Self-Service Incident Form
Hello, My team and I are in the process of redesigning some self-service items. We're finding that our users are submitting incidents for items that should be requests, we're also finding that we don't gather enough data from the user. We're particu...
Resolved! Roles for Update Sets
I need to allow some users to be able to create and manage their own update sets.I have some people who want to be able to create forms, workflows and edit the dictionary. They need to capture all of their work in an update set.There is no OOTB role ...
Resolved! Actual elapsed time is not refreshing once we will refresh our Form.
Please note that I have one SLA. Start Condition: Pause Condition : Stop Condition : Issue : Once i will resolved the case then again open the case, a new sla will be attached and existing sla will be cancelled. But the actual elapsed time of ...
Provide access to users with non -itil roles to work notes and comments in native view.
Hi all, i have a requirement to provide non-itil users to provide read only access to the incident form fields and edit access for comments, work notes, worknotes list, watchlist etc., Please help me with the best way to acheive this. Do we need to...
