How does end-user reschedule or cancel a walk-up appointment?

Stefan
Kilo Contributor

Hi,

Is there an OOB way for end-user to reschedule or cancel an appointment that was created using the walk-up experience components?

Steps I have done:
1. As an end user, fill in a record producer form on service portal that will create a record in wu_appointment table
2. Below is the OOB view in service portal you get after submitting:

Question 1: If I can't make the appointment, how would I reschedule or cancel it using an OOB way? Is there any?

Question 2: Is there no OOB list view available in service portal to see all appointments similarly as requests?

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5 REPLIES 5

Hi, we are not getting this widget / option displayed how do we access this reschedule widget? its not showing