how i can have a custom user as the closed user everytime system closes any incident

[Debasis Pati]

My requirement is i need to create one system user and also whenever system closes any incident the closed by should be the system user i created.
My question is what all basic minimum roles the system user should have also where all i need to update in the system so that whenever any incident is auto closed by system it should show the user i have created.

@Ankur Bawiskar any suggestions?

[Ankur Bawiskar]

@Debasis Pati 

that's OOTB behavior. Why to change that?

If you want then you can update that line to set closed_by as your newly created user, pass that user sysId there at line 37

But remember you should avoid updating OOTB Components

OR Another Way to not touch OOTB, create your own BR

-> before update BR -> State Changes to Closed and State Changes From Resolved

-> set the Closed By with your custom user

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[Debasis Pati]

@Ankur Bawiskar ,
Creating a new business rule makes sense i will try out the solution .
Do i need to provide any role to the created system user?

[Ankur Bawiskar · Accepted solution]

@Debasis Pati 

no role required as you just need to set that user in closed_by

Try giving minimum snc_internal role

I believe I shared a working solution.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏