We have a team ITSD they manage call via MS teams and Manage tickets via ServiceNow.
How can we levarage the On-Call schedule feature in the ServiceNow.
In the Service Desk, Each shift we have 7 members. I created shift and roaster, Now I can see the Calendar with details. Is this feature for only for Calendar visibility or Agents availability ? or any incidnet and RITM's will be auto assigned to the team.
Now how incidents and RITM's will be assigned to the team with this calendar ? or will they continue assigning RITM's and incidents manually ?
Thanks
Ashok
