How ServiceNow recommends Knowledge to be managed in SOW , how we can utilise it?

[Dr Atul - LNG]

Hi @RitvikPakhale 

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

[ParthibanA]

Managing access to knowledge bases and knowledge articles

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...