Request, RITM, catalog task should be only visible for one particular group.

Atchutaram · ‎08-22-2022

Hi Experts,

Good Day!

I am trying to make the whole request and Ritm should be only visible to one group. I have tried the can view in related and its working but the issue is the record for that particular catalog item where as the Request Number , RITM number and catalog task should be only visible to that particular group. So that only they can have access to it.

could you advise me what is the best way to solve this.

Harneet Sital · ‎08-22-2022

Hi Atchutaram,

If you are looking forward to restricting the record visibility to certain groups you will have to create a ACL that will provide access or restrict based on the conditions you mention.

This will help you create an ACL - https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/contextual-securit...

You can create read ACLs on sc_req_item, sc_task and sc_request tables based on your conditions.

Happy to help you further if you are stuck.

Thanks
-Harneet Sital (ServiceNow Certified Technical Architect)
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Atchutaram · ‎08-22-2022

Thank you reaching back Harneet. Will reach you back if I got struck.

Atchutaram · ‎08-23-2022

Hi Harneet,

I have written a ACL for requested item table both read and write. with giving the condition: item is device Request and short description is Use to request a device and i have given require role as admin. This is not working. Could you guide me what are the changes should i make to get this done.

BR,

Atchutaram.

Harneet Sital · ‎08-25-2022

Hi Atchutaram,

Would you mind sharing the ACLs please so we can determine where the issue is? Hope you have read the above ServiceNow documentation while creating the ACLs.

Thanks,
Harneet