How to access event parameter in email script

_navin9898 · ‎07-10-2019

Dear Community members,

Good Day!

Could someone please let me know, how can I access event parameter in email script?

var Details = {"status" : status_code, "error_message" : errorMessage};

Ex. gs.eventQueue('Ticket Created', gr, Details), here Details (parm1) has 2 values as above which I want to pass to my mail script. Could someone please let me know how can I accomplish this?

Best Regards,

Navin

AbhishekGardade · ‎07-10-2019

Hello Naveen,

Please check out the below Code :

1. First you need to create Json Formatted object as given below:

var Details ={

"status": 'STATUS code you want to pass',
"error_message": 'ErrorMessage you want to pass'
};

var parser = new JSON(); // Creates an instance of the JSON class.
var formattedDetails = parser.encode(Details); // json formatted object

gs.log('JSON object: '+ formattedDetails);
gs.eventQueue('TicketCreated',current,formattedDetails);

2. EMAIL SCRIPT:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here
var jsonObject=event.parm1;
template.print("Complete Json Object: "+jsonObject+"<br>");

// Parsing JSON object:
var obj = JSON.parse(jsonObject);

template.print('status is: '+ obj.status+"<br>");
template.print("Error message is "+obj.error_message+"<br>");

})(current, template, email, email_action, event);

3. You can call mail script from notification as :

${mail_script:demoscript} // Replace mail script name demoscript with your mail script name

Please mark answer correct if you find it as helpful.

Thanks,

Abhishek Gardade

Thank you,
Abhishek Gardade

View solution in original post

Harsh Vardhan · ‎07-10-2019

you have to use here event.parm1

kindly have a look on below thread for sample code.

https://community.servicenow.com/community?id=community_question&sys_id=c0fc0d6bdbb12f40107d5583ca96...

_navin9898 · ‎07-10-2019

Hi Harsh,

Thanks for your quick response.

My requirement is, I need to access the event parameter and send values for status and error message in email notification

Could you please assist on it further?

Best Regards,

Navin

Harsh Vardhan · ‎07-10-2019

you can try something like below sample code.

var Details = {"status" : "status_code", "error_message" : "errorMessage"};

var res=Details.status.toString();

gs.eventQueue('<event name>',current,res);

to call event parameter in email script i had already suggested in my above reply.

Monika2 · ‎07-10-2019

Hi Navin,

You can pass it through event.parm1.

Please find below link for more details

=====

https://community.servicenow.com/community?id=community_question&sys_id=c0fc0d6bdbb12f40107d5583ca96...

====

Let me know if that helps.

Regards,

Monika