How to access event parameter in email script

[_navin9898]

Dear Community members,

Good Day!

Could someone please let me know, how can I access event parameter in email script?

var Details = {"status" : status_code, "error_message" : errorMessage};

Ex.   gs.eventQueue('Ticket Created', gr, Details), here Details (parm1) has 2 values as above which I want to pass to my mail script. Could someone please let me know how can I accomplish this?

Best Regards,

Navin 

[AbhishekGardade · Accepted solution]

Hello Naveen,

Please check out the below Code :

1. First you need to create Json Formatted object as given below:

var Details ={

"status": 'STATUS code you want to pass',
"error_message": 'ErrorMessage you want to pass'
};

var parser = new JSON(); // Creates an instance of the JSON class.
var formattedDetails = parser.encode(Details); // json formatted object

gs.log('JSON object: '+ formattedDetails);
gs.eventQueue('TicketCreated',current,formattedDetails);

2. EMAIL SCRIPT:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here
var jsonObject=event.parm1;
template.print("Complete Json Object: "+jsonObject+"<br>");

// Parsing JSON object:
var obj = JSON.parse(jsonObject);

template.print('status is: '+ obj.status+"<br>");
template.print("Error message is "+obj.error_message+"<br>");


})(current, template, email, email_action, event);

3. You can call mail script from notification as :

        ${mail_script:demoscript}  // Replace mail script name demoscript with your mail script name

Please mark answer correct if you find it as helpful.

Thanks,

Abhishek Gardade

[Shiraz2]

Hi Abhishek, 

Thanks for this.

This also helped me.

Shiraz.

[kenny_estrella]

Thank you very much, this solved my problem.