How to activate Virtual agent in employee service center

[Gabriel18]

Hi

I have enabled conversations on virtual agent lite and are active in the Service Portal. How do I activate them in Employee Service Center?

Thank you 

[Mark Roethof]

Hi there,

Navigate to:

Service Portal > Agent Chat

And add a new record (or edit or duplicate the one for SP), and just select the appropriate portal(s).

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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