Hi, I am new to On-Call Scheduling module and have a question regarding rota_manager and rota_admin. I have admin access. I am trying to give rota_manager access to a user via following the stepshttps://docs.servicenow.com/bundle/orlando-it-service-m...
I want to create an automation process to close tickets in ServiceNow once the tickets are created in Jira. Basically, once there is a request in SN and a ticket is created, automatically a new request will be created in JIRA. So once the ticket is c...
Hi All, In the incident at the bottom we have worknotes and additional comments (for comment parts)what we will give the info,in the comment section will be seen in comment section of portal.now my requirement is i should see only additional comment ...
I need an urgent help on the Service Now and Remedy integration part, dealing with attachments.We have successfully established two way communication between SN (Service Now) and Remedy with all the required fields flowing properly but when it comes ...
Hi all, We have created a scoped app to manage some tickets we get for one of our products. These tickets are generated via a REST call from an external web page. We then send a confirmation email from ServiceNow with the ticket number. Communicat...
g_form.setDisplay('variable_name', false); not working in service portal where as its working in legacy view properly - what I need to do to make it work in service portal.
Is there a way to get a grouped list show on the service portal? I have been using the Data Table from Instance Definition to get the lists on the portal but we have a requirement to group some of them by specific fields. we are moving a data reposi...
Is there a way to set up an email notification that goes out to an entire assignment group if they have more than 10 unassigned tickets in their group queue.
Date field should accept only 2 days from today, should restrict past date selection (i.e, yesterday and its past days), and should restrict Future weekends. Help me with script for catalog item. For example: 1. If Date field selects future weekend i...
Hi Experts, I am unable to run my catalog UI policy on variables of Variable set over Catalog UI Policy on Variable Set . I tried Catalog Client script on my catalog item to hide the variable set variables but no luck . I am using one variable set ...
Hi Community, I would like to create multiple RITM"s from a single catalog item from service portal and assign them to different assignment groups can anyone share a sample script about how can I implement that using a Business rule. Thanks in advanc...
Hi All, I have a field on the form as test. i want to populate this field on the basis of a related list, so i have a related list of business service which shows the records from cbdb_ci_service tables.i want to count of services related to that pa...
Hello Developers! My requirement is when assignment group is not empty then state should be change to in progress. I wrote a client script code it is working fine. Here is the code function onLoad() {var assign = g_form.getValue('assignment_group'); ...
Thought this was simple, apparently I'm wrong. Here's the script I'm using. It's supposed to take a string date, change it to a date time object, minus 3 days from it and return the finished product to set a sc_task date field. I have this in an Upda...
Attempting to use multiple CAB Workbench meetings for a Normal Change Request process, which is as follows: Change Request requested for approval (State:Draft to Assess)"Technical Review", which uses CAB Workbench. Upon approval, record updated (Sta...