Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...
Hi, Please guide me steps about setting up Priority Matrix for Incident. PFB screenshot attached for your reference. Regards, Arjun.
Hi All, I am working on a requirement. An email will be received by vendor (email subject doesn't consists of RE or FWD). The email subject consists of the RITM number as "XXX Quote Confirmation: Quote Ref. RITMnumber [EXTERNAL]". This should updat...
We have a requirement to enable our end users to see, read only, incidents and requests. I was told that could be accomplished with the new 'Business Stakeholder' role in New York and beyond. Before we purchase new licenses for this role, we would ...
Hi Iam working on a change process in my recent running project .Actually i need to add a new change in my process There are several processes involved with adding a change type. These processes include managing script includes and workflows ,so how...
We want to provide read access to sys_journal_field table. Could you please let me know the steps to provide the same.
How to enable the audit log for knowledge base? Can the audit log capture who read the articles activity? Can the audit log capture who click the URL in the article of knowledge base? Please advise. Thank you.
Hi All, I wrote a UI policy to make all fields read-only when the problem state is completed. But while changing the state only all fields are getting read-only. As per the requirement after saving the form fields should become read-only. Please hel...
Hi I can change the state of an incident from New to In progress and back to New as long as there is no "Assigned to" field set. But after the"Assigned to" field was assigned to a user, I can not change the state of an incident to "New". It automati...
I have two Business Rules set up.One business rule is on the sc_req_item table and copies comments on the RITM record as work Notes on the Task record. Table: sc_req_itemRuns on: AfterCondition: current.comments.changes()The second business rule is o...
Hi forum members. I am planning to use REST API to create a ticket in ServiceNow when an event occurs in a 3rd party application. I will get a username/password from the customer using ServiceNow to use in the integration. Is there any license I need...
Hello, I would like to create a report showing data of the ticket closure rate for a month's worth of data. For instance, I would like to generate a report showing out of "x" amount of tickets that were opened this current month, we are closing "this...
Hi all, I've read different threads in the community but I haven't found a solution for my situation about request stages. We have a couple of business rules that depending on the states of the RITMs that are part of the same REQ, if all RITMs are co...
I want to make variables read only on a catalog item through onload script when certain conditions are met. Tried the options in https://community.servicenow.com/community?id=community_question&sys_id=ae4560e6dbe453c4852c7a9e0f9619ca but could not ge...
