Walk-up Experience Online Checkin
Done anyone know how to change just the walkup online checkin font color? Right now it's defaulting to the main portal page and it's hard to see some of the wording. Need to change the Time Waited section.
Forum Posts
Single Sign On Deep Linking Issue - RelayState not returning from IBM TFIM
Hi,thought I'd share the solution to a problem we were having with Single Sign on using SAML2 and IBM Tivoli Federated Identity Management (TFIM).The issue was that when URLs to specific pages (deep links) within Service-Now were attempted to be navi...
Numerous variables missing from catalog task (SCTASK) form after Catalog Item submission.
Hello, I've noticed that lately numerous variables from my catalog item are missing from catalog tasks created from the workflow activities. Things I've checked: This doesn't appear to affect any other catalog items. There are a couple of others with...
Resolved! How to check Impersonated logs
Team, I need to take the logs that, In a week how many users i impersonated along with time. is it possible to retrieve ?
What is the right team size to support your instance?
We've been on the platform for nearly two years. For that time, I have been the ServiceNow team. I am reaching saturation on being able to handle everything, I'd like to understand how others staff their instance. At this time I'm interested in IT...
Configuring Form Layout for Agent Workspace
Hi all, Starting configuring the Agent Workspace in ServiceNow this morning. The guided setup is helpful, but it is a bit frustrating how things simply cannot migrate into it. Having to setup all new form layouts and UI actions is a bit tedious. One ...
Resolved! How to keep track of incidents with new user comments?
Hi,I'm new to ServiceNow and working in a company which is going to switch to this tool. Still trying to wrap my head around this product.. Lets say you have a large volume of incidents in your Service Desk pool and the supporters have to request mor...
Resolved! fetch multi row variable set values into ui macro HELP.
Hi Community, I am trying to fetch values from multi-row variable set in macro how to do? i tried using $[current.variable_pool.multirow_variable_test.var_name]and $[current.variables.multirow_variable_test.var_name] but i am getting result like ...
Resolved! Business Service Aliases?
Hi, I'm after some assistance for the collective. I have a record producer that allows users to create incidents via the portal, one of the fields on the form is a reference field that looks up Business Services by name, however I have the need to ei...
Resolved! Adding a Knowledge approver
Hello, I need to add some additional users as approvers for approving new knowledge articles and I am unsure how to do this. I have added the users to the Knowledge, Knowledge Manager and Knowledge Administrator roles but they still don't appear in t...
ATF Migration Problems - Used Update Sets and XML Export
Hi, I am having problems with migrating ATF Steps, Tests, and Suites from Dev to Test. Both environments are clones of our production environment upgraded to London. The process I tried: 1. Created the ATF test in Dev 2. Tested them in Dev 3. Created...
Need to trigger NOTIFICATION on record update
Hi Everyone,I got a requirement in which I need to trigger a single email template with different values whenever there is any change made on any table in the instance. In Detail: 1. For this, I have created an email template with different fields li...
Resolved! LDAP integration error at LDAP OU definitions testing [LDAP: error code 1 - 000020D6: SvcErr: DSID-0310081B, problem 5012 (DIR_ERROR), data 0 ]
Hi Everyone,I have integrated servicenow with LDAP successfully. But after test successful, I went to LDAP OU Definitions and click the test connection, at that time for both users and groups I am getting this error: [LDAP: error code 1 - 000020D6: S...
Resolved! Set Variable via Catalog Client Script
Hi all,I am trying to set a variable base on the answers to other variable e.g. If variable question1 = Yes then set question2 to Yesany anyone offer assistance
Not all roles from parent group are inherited
Hello everyone, I have an issue related to inherited roles. Actually, I have, let's say, 5 children groups (A, B, C, D, E). And I have created one parent group with 15 roles, let's call it group 1. Then I would like that these 5 groups have the same...
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