Hi AllBeen reading up about the new SLA condition rules functionality, has anyone done much on this?We have an OLA that is created on Incident create, this waits for someone to assign the ticket to a person, once this is met this fires another OLA wi...
We recently upgraded to Geneva Patch 3 and started having issues with our SAML SSO. We upgraded to Mult-Provider SSO and are still unable to single sign on when going directly to https://instancename.service-now.com however if we navigate to https:...
Hi All,How to get CI service owner and requester's manager as approvers in workflow approval activity for a catalog Item.Catalog Item has application variable which captures CI's and employee variable for requester.If CI's service owner is missin...
Hi,I am currently in the process of setting up our Assets within Service-now, I have set it up so that the as required the Asset will have a warranty expiration date. I am looking at setting up email notifications when the expiry is in the next 30 da...
Hi,In order to better manage the ITIL licenses, I need to find those ITIL users who have not performed any activity in the system.Is there an easy way to find this?
In date or date time field user will not be able to select the date before today .. how to do that????
Hi everyone,I am working on a change application and here is what I need.Scenario:I am looking to have separate workflow actions based on the value of the approval form field.Questions1st, I customized the approval field on the form to add (Not yet r...
I want to sort the list of incident on the basis of state where "On hold" is followed by "New" is followed by "In progress" without even changing the values of choices.
Hello,I need some help in creating REST API URL with OR condition. e.g. Assigned Group = A OR Assigned Group = B OR Assigned Group = Chttps://xxx.service-now.com/api/now/table/change_request?sysparm_query=assignment_group='A' https://xxx.service-no...
Hi All!We are rolling out a global Service Desk implementing ServiceNow as self-service online platform. Roll-out Locations span the globe, primarily targeting Europe and Asia.I am on the look-out for examples of Teaser-Posters (creating awareness), ...
Hello,I recently switched to UI16 from UI15 and everyone seems to be having an issue with the browser tabs. In UI15 it would display the incident number you were in on the tab of the browser. now it just says "all", Please see the screen shots below....
Can someone help me with CellEdit client script ...with an example ???
Scenario:I have a custom application I created that uses a table extended from the tasks table. It has a specific user role so only those users with that role can use it. They do not have the ITIL role.Issue:On my form I added the "Comments and Work ...
This morning when one of our Service Desk users logged in, he was unable to display list results. It shows the list search parameters at the top, and indicates the number of results, but the list itself is blank. He has tried clearing his cache, usin...
I would like to be able to write a User ID in global text search, and see all incidents where the user id is 'caller' or 'assigned_to'.How to achieve that?I tried adding the attribute: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name,re...