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Resolved! Domain Separation: Form/Form Section Override: undo?

I have a domain separated instance. Most changes occur at TOP so they can roll down to the domains. Whenever a change is made to a form when inside a specific domain, it pops up 2 messages: 'A new 'Form Section' has been inserted to override '<module...

John Diaz by Kilo Guru
  • 5103 Views
  • 4 replies
  • 4 helpfuls

Activate a new language

Hi I'm working on translating some of the Request module. I have followed all the articles in the ServiceNow wiki, but I can't see how to activate a new language - a language I create myself.The wiki just ends with 'click submit'...How do I activate ...

Ane Bang by Kilo Contributor
  • 4400 Views
  • 7 replies
  • 1 helpfuls

Service Catalog Request baseline workflows missing

Hello, I am beginning to build the my first project that involves the Service Catalog sc_request and sc_request_item tables.I have noticed that in our instance, we don't have the baseline workflows "Service Catalog Request" or "Service Catalog Item R...

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Katie A by Mega Guru
  • 2275 Views
  • 3 replies
  • 0 helpfuls

Resolved! Which file retrieval method to create a file type data source for a scheduled import of a csv from a linux server behind firewall inside company network?

I don't know much about networking to decide on an ideal file retrieval method for a file type(CSV) data source. I will be receiving a feed file(csv)   for daily department update, on a Linux server which is within the company's network. Which file r...

tantony by Mega Guru
  • 4227 Views
  • 4 replies
  • 5 helpfuls

Omit filter condition

Hi There,I have come across this old article from 2008 but after testing am unable to get it to work."I changed the module to be a type URL from Parameters, put in the URL and added '&showFilter=false' to the end of it. Then in the List Control Filte...

Nick105 by Kilo Expert
  • 3342 Views
  • 4 replies
  • 0 helpfuls

ServiceNow - OKTA integration

hi All,I have a question regarding ServiceNow - OKTA out of the box integration.I see that the fields from OKTA can be mapped to ServiceNow on a 1:1 basis and user provisioning is done. Question is how we transport the information on reference fields...

User140988 by Kilo Guru
  • 2842 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to loop all Record producer variables in the record producer script.

I have create a record producer for change_request.In this I am also creating change task for this change request.So here I want to display all the variables in the record producer in change task description field like " <variable name1 >: <variable ...

nj70 by Kilo Contributor
  • 7418 Views
  • 11 replies
  • 1 helpfuls

Resolved! Customize display value for exported Date/Time data into Excel

Hey!We have recently upgraded from Eureka Patch 11 to Fuji Patch 6 and have noticed a change in the format of the data that is exported into excel. I was able to find the following from the wiki "Date, Date-Time, and Time fields are all exported as t...

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karenwoo by Giga Contributor
  • 4517 Views
  • 5 replies
  • 0 helpfuls

Resolved! Assign SLA task to assignment group

New ServiceNow user and testing out some SLA workflows with notifications.What I am finding is that the SLA task is assigned to the worker that is assigned to the incident.   Is there a way to assign the SLA task to the assignment group field?   Here...

Maintenance Schedule and Change Conflict

Newbie trying to understand the nuance of maintenance Schedules and Change Requests.Version HelsinkiI have 2 maintenance Schedules:Global InfrastructureApplies to:cmdb_ciSchedule: saturday 01:00:00 - 04:00:00 repeating weeklyIP NetworkTZ US\PacApplie...

DuaneNMore by Kilo Guru
  • 3144 Views
  • 2 replies
  • 2 helpfuls

Dynamic Two Step Checkout Configuration

Hi Guys, I apologize if I've posted in the wrong place. I'm still getting used to the new forums.  We'd like to handle two step check out at the item level, but it only looks like it's configurable at the order guide level. I realize there's a proper...

b3tts32 by Kilo Explorer
  • 3280 Views
  • 8 replies
  • 2 helpfuls