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‎06-06-2022 08:10 AM
Hi
I have enabled conversations on virtual agent lite and are active in the Service Portal. How do I activate them in Employee Service Center?
Thank you
Solved! Go to Solution.
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‎07-07-2022 09:48 PM
Hi there,
Any follow-up needed? Or was my answer sufficient?
Let me know.
If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.
Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP
---
LinkedIn
Community article, blog, video list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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‎06-06-2022 09:45 AM
Hi there,
Navigate to:
Service Portal > Agent Chat
And add a new record (or edit or duplicate the one for SP), and just select the appropriate portal(s).
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP
---
LinkedIn
Community article, blog, video list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

- Mark as New
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‎07-07-2022 09:48 PM
Hi there,
Any follow-up needed? Or was my answer sufficient?
Let me know.
If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.
Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP
---
LinkedIn
Community article, blog, video list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field