How to add an availability commitment to an application service

[Sandra Clendon]

We want to be able to track the availability of an application and I believe the best way to do this is to track availability against the production instance of the associated application services.  I can even see a widget in the the DPM workspace to do this.

The product documentation (https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-portfolio-managem...) says:

"To view availability reporting for application services, you must create and map availability commitments to an application service using the [cmdb_ci_service_auto table].

In the [cmdb_ci_service_auto table], use the cmdb_ci field in the service_offering_commitment field to associate an application service to an availability commitment."

I can't see this field and cannot see any relationship between these tables.  Is this dependent on a plug-in or licence that we don't have?  Any ideas anyone?

[SwarnadeepNandy · Accepted solution]

Hello @Sandra Clendon,

There is a cmdb_ci field in Service commitment [service_offering_commitment] table.

For plugins, https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-portfolio-ma...
activate these plugins. Then maybe you will be able to view this field.

Kind Regards,

Swarnadeep Nandy

[SwarnadeepNandy · Accepted solution]

Hello @Sandra Clendon,

There is a cmdb_ci field in Service commitment [service_offering_commitment] table.

For plugins, https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-portfolio-ma...
activate these plugins. Then maybe you will be able to view this field.

Kind Regards,

Swarnadeep Nandy

[Sandra Clendon]

Thanks for that.  I can see this field.  Unfortunately, if I try to create one of these records, the OOTB form only allows you to select a service offering.  If I try and update it from the list view, it will only allow a CI OR a Service Offering.  I can see this is the way forward, but I can't WHERE you are supposed to do this.  Surely there is something OOTB.

[SwarnadeepNandy]

Hello @Sandra Clendon,

You can bring the Configuration Item field on the form.

I can also see that there is a reference qualifier associated with the field.

new AvailabilityUtils().getAvailabilityCIQuery();

On resolving this I found the following query.

sys_class_nameINcmdb_ci_service_auto,cmdb_ci_service_discovered,cmdb_ci_service_calculated,cmdb_ci_service_by_tags^NQsys_class_name=cmdb_ci_query_based_service^ref_cmdb_ci_service_auto.service_classification=Application Service

From the query I can see that cmdb_ci_service_auto is in the allowed list.

And I am able to select Application Service in the field.

Hope this helps.

Kind Regards,

Swarnadeep Nandy

[SwarnadeepNandy]

If you feel my answer helped you solve your query, you can mark multiple correct answers. It will help other community members as well.

Kind Regards,

Swarnadeep Nandy