How to add column fields in List view - In Portal

[chanikya]

Hi,

How to add more columns here -closed date, Created By, Opened By

 

[chanikya]

In RITM , i think there is only 2 view's are available there, 

1.Default

2.Self -Service

we didn't have SP view

[Abdul Khan4]

Try changing both the views and check.

[Robert Webb1]

Hey Chanikya,

My apologies as the drill-down is actually using the mobile list view for columns display.

Steps to change

1. Go to System UI -> Views
2. Find the Mobile view
3. On the lists tab add the sc_req_item table
4. Open the new sc_req_item sys_ui_list record
5. Add the elements and their position as you would like them to appear.

Hope this helps

[chanikya]

In RITM , i think there is only 2 view's are available there, 

1.Default

2.Self -Service

we didn't have SP view

[Robert Webb1]

Hey Chanikya,

My apologies as the drill-down is actually using the mobile list view for columns display.

Steps to change

1. Go to System UI -> Views
2. Find the Mobile view
3. On the lists tab add the sc_req_item table
4. Open the new sc_req_item sys_ui_list record
5. Add the elements and their position as you would like them to appear.

There is no Mobile view by default for sc_req_item and so it uses the task one.

Hope this helps!