Resolved! How to Auto populate RITM assignment Group based on catalog task assignment group .
Hi All, My requirement is , Auto populate Ritm assignment Group based on catalog task assignment group. Please help me on this. Thanks, Suresh
Forum Posts
Resolved! How to allow special characters in integer type field?
We have one field which is type of integer. it only allowing the numbers into it. But my requirement is to save value in this as "2022.1". Is it possible to allow special characters in integer type field?
Resolved! Scheduled Reports Conditions
Have a business / use case where we are wanting to have an email sent out at X time of the day (16:30 EST), this email needs to have a list of all newly assigned project tasks for that day, then some additional verbiage on the email notification. I f...
Special characters not allowed and of characters in single line text varaible
Hi, I have a requirement have to allow user to fill International characters (ÀÂÉÈÊËÎÏÔÙÛÜÇàâéèêëîïôùûüç) in field along with regular characters and don't allow user to fill in numbers and special characters. Can anyone help me how to achieve this in...
How to Export RITM catalog variables to PDF
Hi, How to export pdf from RITM variable with catalog variables? Please help me
convert Date/Time field value into UTC based on the login User timezone
I have a change record form where Planned start date and Planned end date fields are Date/Time fields. Now, once the change form submits then I want to convert these 2 fields into UTC time. For this requirement, I have created 2 new String Type fie...
based on logged user company query the records or display the incidents
I have requirement , if logged in user company is "IBM" and on incident from we have comapny field , if compey field has mapped to "ibm" only those incident user has to access via query business rule.
Resolved! RITM record closed even though it had open tasks
Hi all, We've got an issue raised by a customer where the requested item record is getting closed when manual tasks are closed even if there are other active tasks. They want the requested item to get closed only when all tasks are closed, but they a...
Resolved! How to push Record producer name into a custom field on the form created by the very Record producer.
When a case is created using a record producer, we want the name of the producer to be updated in one of the custom field on the case form. @Ankur Bawiskar @Allen Andreas @Sandeep Dutta
Restrict choices of a field to be visible on a child.
Hi experts, I have a requirement where we have a field say Type on a cmdb_ci table. This field is meant to have different choices for different classes. FOr example, for class cmdb_ci_server it has 3 choices- 1. Server 1 2. Server 2 3. Server 3 Cla...
Need to show unique value on choice list
Hello Everyone. I Have a field (B) on my record producer where which is dependent on field A. Now I want to show only unique value in field A. For example on my table field, A contains --> Active store, Active store, Active store, Active store, ACL, ...
based on the roles want to set the field editable
Hi team, based on the itil and incident_manager role i want to make field editable on incident form. for example, if user selects the field status = false and qualified = false in the incident form, want to give the permission to edit the field categ...
Is it mandatory to use Agent Workspace when enabling Chat bot Virtual Agent, is there dependency between the both
Its been almost 6 months of implementing Agent Workspace (ITSM) on our environments. Our agents are complaining a lot of issues regarding accessibility (vision) in terms of the font colours and sizes, they were expecting things to be better from Nati...
Removing HTML Tags and retaining same tags
To begin with, all help is much appreciated. Thank you! I have two description fields 1. HTML type 2. String Type When a user adds content to the HTML description (u_description), I am using the following script to copy the content to the string type...
Resolved! How to run a powershell script on the MID server?
Hi, I need to execute a Powershell script directly on the MID server (not use the MID server as a proxy and execute Powershell on a different server). What's the easiest way to do this? I planned on triggering the execution through a scheduled job, b...
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