Hi guys, I have script: var gr = new GlideAggregate('incident'); gr.addEncodedQuery("active=true"); gr.addAggregate('COUNT'); gr.query(); var result = 0; if (gr.next()) result = gr.getAggregate('COUNT'); gs.print...
Hello, right now when I have a change request that moves to "Authorize" level, my change request is waiting for approval from CAB Approval group. How can I set my own custom group instead of "CAB Approval group" ?
Good Day, I've been hunting around for information on the Known Error Plugin that became available in the Madrid Release. I'm not finding solid answers. I did find the old article on known error from before Madrid. My Problem Management team ...
End user with ITIL has to create multiple incidents in a single shot with the help of excel.is there any way the can send a mail to myinstance@service-now.com with an excel attachment, then incidents has to be created for all records in the excel row...
Greetings On-Call Scheduling gurus, I am working on an issue where we can't update a shift from the On-Call Calendar. Generally, we can click on the shift and select "Actions" > "Manage Shift" enter the team member and the timeframe that will cover f...
Hello We are having a bit of debate as to if we should have one main ServiceNow Portal or individual ones for specific departments. I see the values of having everything one single portal, but I also like the value of having an interface dedicated to...
Apparently out compliance folk are not happy that our risk assessments do not version if they are retaken. A solution was proposed to capture the answers when it's taken and add them to the work notes of the change its attached to. Can a kind soul ou...
I am utilizing contextual search when users submit incidents. I have an employee on boarding Order Guide that shows in the section below the short description when submitting an incident with New Employee in the description. When they click the Ord...
I have created three variable Requested for, location, description. now I need to map these variables to request fields using Run script. or any other recommended way for mapping. Thanks @Ankur Bawiskar @Pradeep Sharma
Hi there, I'm facing an issue retrieving the sys_id of a record producer from a URL on the Service Portal. Old situation: I have multiple record producers that were reached via the backend catalog: /nav_to.do?uri=%2Fcatalog_home.do%3Fsysparm_catalog%...
Hi, I have a field Requested on Behalf on a catalog item which is a reference field to the sys_user table. By default, we will be able to see only active users in the Requested field, But I also want to see inactive users in the requested field. 1. O...
Hello, we are currently looking to implement ability for end-user to reopen an incident through the Service Portal. Currently the only way our end-users can do this is by clicking a button on an email notification which sends an email to ServiceNow w...
Hello Community, Sorry about the terminology Im pretty new with MID Servers.I need to manually upgrade a MID Server on a non production instance because auto upgrade was disabled, so after instance upgrade the MID Servers did not get upgraded, so we ...
Hi All, I have a list type field, it is not referring any table instead having choices. Once the form is saved, the field is showing values instead of labels. I need to show labels there, I have gone through several community posts, but didn't find a...
Hi everyone, I'm hoping to get some information regarding the usage of knowledge Tags in a customer portal. We are considering moving the current knowledge article text labelling system from Categories to Tags, and I'm hoping to confirm whether the e...
