Have a business / use case where we are wanting to have an email sent out at X time of the day (16:30 EST), this email needs to have a list of all newly assigned project tasks for that day, then some additional verbiage on the email notification. I f...
Hi, I have a requirement have to allow user to fill International characters (ÀÂÉÈÊËÎÏÔÙÛÜÇàâéèêëîïôùûüç) in field along with regular characters and don't allow user to fill in numbers and special characters. Can anyone help me how to achieve this in...
Hi, How to export pdf from RITM variable with catalog variables? Please help me
I have a change record form where Planned start date and Planned end date fields are Date/Time fields. Now, once the change form submits then I want to convert these 2 fields into UTC time. For this requirement, I have created 2 new String Type fie...
I have requirement , if logged in user company is "IBM" and on incident from we have comapny field , if compey field has mapped to "ibm" only those incident user has to access via query business rule.
Hi all, We've got an issue raised by a customer where the requested item record is getting closed when manual tasks are closed even if there are other active tasks. They want the requested item to get closed only when all tasks are closed, but they a...
When a case is created using a record producer, we want the name of the producer to be updated in one of the custom field on the case form. @Ankur Bawiskar @Allen Andreas @Sandeep Dutta
Hi experts, I have a requirement where we have a field say Type on a cmdb_ci table. This field is meant to have different choices for different classes. FOr example, for class cmdb_ci_server it has 3 choices- 1. Server 1 2. Server 2 3. Server 3 Cla...
Hello Everyone. I Have a field (B) on my record producer where which is dependent on field A. Now I want to show only unique value in field A. For example on my table field, A contains --> Active store, Active store, Active store, Active store, ACL, ...
Hi team, based on the itil and incident_manager role i want to make field editable on incident form. for example, if user selects the field status = false and qualified = false in the incident form, want to give the permission to edit the field categ...
Its been almost 6 months of implementing Agent Workspace (ITSM) on our environments. Our agents are complaining a lot of issues regarding accessibility (vision) in terms of the font colours and sizes, they were expecting things to be better from Nati...
To begin with, all help is much appreciated. Thank you! I have two description fields 1. HTML type 2. String Type When a user adds content to the HTML description (u_description), I am using the following script to copy the content to the string type...
Hi, I need to execute a Powershell script directly on the MID server (not use the MID server as a proxy and execute Powershell on a different server). What's the easiest way to do this? I planned on triggering the execution through a scheduled job, b...
Hi All, I am trying to default the change interceptor (cards) from the Models default to ALL. I have looked at the interceptors for change and was unable to see where this is set.
How to change lable instead of using configure dictionary on form. I change the lable by configure dictionary and it is affecting for all extended table..so i want to avoid that.. How can I do this? Regards
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