Hello Team, Can anyone elaborate on this? I have not filled up both workflow and execution plan as I am using BR to generate SCTasks based on a MRVS rows. Is it mandatory to fill in these?
Hi, I want to auto populate the field DESC with the description of the incident selected in field INC. Once the incident has been selected, the description of the incident should auto fill. How can this be achieved with a catalog client script to do ...
I'm working on email notification and need to configure clickable record in the notification. Below mention are the tries: 1. Number: ${number} 2. Number: ${number.URI} 3.Number: ${number.URI.REF} -->> This is not working at all. Configurations are a...
I would like to change the display column of reference table in Service catalog variables. For example, the table has two columns, category and type, and service catalog has two variables, that are reference same table. I would like to display one re...
Hi all, I was trying to add 'Create Request' button on Incident form that should redirect to service catalog page, and after opening one of the request form from there it should have some fields like 'requested_for', 'short_description' auto-filled (...
On our department table, I am seeing a lot of Department Head populated and a lot of empties. I know these Departments are being created through our LDAP sync but not sure how the department head field is being populated. Any ideas?
Hello Team, we don't want users should submit the form if they havn't entered the assignment group i have wrote a on submit client script but its not working function onSubmit() { //Type appropriate comment here, and begin script below var assi...
I am trying to update the Requested For information on a variable set within Requester Details for a Request where the user that originally submitted the Request has either left the organization or had a name change that resulted in a new username.I...
I try to find out all the users who are using ITSM subscription via REST call. I try to find all the roles associated with the subscription, then find users assigned with each roles. However the number of roles I got from REST API call tolicense_role...
my client requested me to install 2 applications from servicenow store to one of our non prod instance. that 2 applications are 1. Install the Azure Pipelines application on ServiceNow instance. URL for the same is - https://store.servicenow.com/sn_a...
Hi Community, As per our client requirement, I am trying to assign dynamic data as key value pairs in response body through scripted REST API. But I am getting error in REST API Explorer. Please find below screenshots for reference. Any help would be...
I have to set sc task state to "Closed incomplete" when RITM state updated to closed through the workflow, if there is any sc tasks are still opened i need to set state to "Closed incomplete". can any one help me on this.
we have onchange client sctipt on priority field. when the priority changes to critical, then it has to check two fields, if those fields contains the values then it should not pop up, other wise show pop up. the fisrt field is reference field assign...
Hi, I am able to see the info region data in the portal but Granular delegate is unable to see those details And the standard Ticket Information is, Please help me in resolving this. Thanks in Advance. Thanks and Regards, Allu Gopal.
Hi Team, How to add/remove fields in 'show all ci' list in 'CMDB Groups'. Need to add few fields and remove in this list. Regards, Anto.
