Hello everyone, I am using the OOB 'Create Incident' feature from the 'Help' section of the Service Catalog. My users use this Service Catalog item to create incidents. I wanted to add a subcategory field to help users narrow down their issue and pro...
Hi, I have added a widget instance to my portal, to show watched RITs, so that a non ITIL user can view and comment on any requests where they have been added to the watch list. This has worked fine, and the watcher can see the RITs. But when the...
Hi All, I have a requirement ,where i have to created a report on approval table, but i want to get the variables of the catalog item on the report. is it possible to dot walk the variables of a catalog item with details of approval as well. i am un...
Hi Team, We have a order guide where we need to remove the choose options ,is there any way do it. Thanks, Karan
Hello, we are on Orlando Patch 7 and in the process of implementing Agent Workspace. I have added a new workspace module that will launch the IT Service Catalog for our agents and IT staff. Everything works as expected, however, I am not having any ...
Hi, We have a business rule that stores the catalog item variables in the description field in sc_req_item (current.variables). After we upgraded from Kingston to Madrid we got an issue I want to fix without adding container start/end to all our var...
Hi Experts, There are four default risk conditions: 1. Insufficient lead time 2. Critical service changed 3. Critical service affected 4. Default When I tried to use the risk calculator, Insufficient lead time and Default conditions works perfectly f...
Hi all, please help me on below issue, i used this option to show "Add to Cart" button on Portal. Issue : we have 26 catalogs items , "Add to Cart" button sowing in all most all catalog items.But not showing in some catalog items. kindly help me w...
Table data: { "userId": 1, "id": 1, "title": "delectus aut autem", "completed": false "userId": 2, "id": 2, "title": "delectus aut autem", "completed": false "userId": 3, "id": 3, "title": "delectus aut autem", "completed":...
I need to push field as mandatory based on the ui view . So i want to make the validation based on URL using window.location.href.contains(). So if the url belongs to second UI page then make field as mandatory? But i am trying its not working ! so ...
What is the use of business rule in trigger condition of survey? can anyone please elaborate the use of it?
Hi, can you point out the main difference in the process or the impact of when hardware models are loaded in the parent Product Model instead of Hardware Model. We recently implement a basic asset mgmt process in our instance and I just discovered t...
Hi All, While check the error in the system logs, i am getting "Root cause of JavaScriptException: java.lang.NullPointerException : java.lang.NullPointerException:" error whose source is com.glide.ui.ServletErrorListener. Code:- JavaScript evaluation...
Hi all, We have a requirement to set Reference variable value similar to the value on the other reference field in catalog. These two variables are from different variable sets, where they will refer to User(sys_user) table. Request details is the f...
Hi, when i click on UI action it will displays one Prompt box for user input, Now how can i pass value into Prompt box In ATF. Any suggestions recommended .
