How to add fields under personalize list column view

Gowtham29
Tera Expert

‎11-19-2019 05:16 AM

Hi Everyone,

I have an user who has ITIL access. He needs two reference fields to be added to his list view of incidents. When he clicks on gear box on list view, fields are not showing up on the available box to add them to selected box

How to add such fields to list view and what is the cause of issue ? Kindly please help me. Thank you

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tomkarches
Tera Contributor

‎07-07-2023 01:49 PM - edited ‎07-07-2023 01:59 PM

The field can't be added from the personalize menu (gear). Go to Configure-> List layout. All the configuration must be done from within "List Layout". You can't add new fields to a list that you have already personalized.

 

If I have answered your question, please mark my response as correct and/or helpful.

--Tom

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