Hi,
What I need to do is the following:
User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to the Active Chat window. Something like "I have created an Incident to help with your issue, please see INCXXXXXXXX for further details." And then when the INC number is clicked it redirects the user to the Created INC.
Currently in Agent Workspace it looks like the following when you create an INC for the user, but doesn't push anything in to chat.
Hi,
The agent who works on this chat and create incident can copy paste the incident number and enter it into chat window. Then the end user will see a ticket card as below which is OOB.
Thanks,
Ashutosh
Hi,
The agent who works on this chat and create incident can copy paste the incident number and enter it into chat window. Then the end user will see a ticket card as below which is OOB.
Thanks,
Ashutosh
Thanks Ashutosh, thanks for your help it makes me great help.
i would not able to raise catalog item from here means when i tried to click on mirror icon not showing list of items . so do i need to do any conditions or filters some where? any idea, why it is not showing items list to raise? any suggestions please?
but if i type item name while only showing respective name related items its fine here .
Thanks for reply. it helps me a lot.
can we add more fields for information to show and remove some fields
i wanna remove marked fields and need to add another fields in place of those. how can i do that ?
