How to add Module in Service Operations Workspace

[Rekha20]

Hi All,

I need to add module in Service Operations Workspace same as we have in Agent workspace. 

In Agent workspace I can see all list modules by clicking on Configure Workspace but in Service Operations Workspace I do not see like this. 

Please help me to know where these modules are configured in Service Operations Workspace. All these modules under List:

Also, Custom My list created in Agent Workspace need to show in Service Operations Workspace:

This is in Agent Workspace:

This should also reflect in Service Operations Workspace:

Please sggest.

Thanks.

[Michael Fry1]

If you opened the Service Operations in UI Builder and switched to the Simple List page, you can see the Action config button which takes you to the table: sys_ux_action_config - that's where you will see SOW Actions. That's where you should make your changes:

As for the My Lists item, that may reside in the legacy workspace. Once you recreate it in the configurable workspace, it will show in All workspaces.

 

[Rekha20]

Hi @Michael Fry1 

I navigated as per your advice. I see SOW Action and under one of the tab I see lists:

When click on Incident , seems it is showing UI Actions not modules. Please suggset.

[Michael Fry1]

Ah darn it. It's this table: sys_ux_list_menu - where you can configure the lists.

[Rekha20]

Yes, I got it now. 

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