Resolved! Role needed for Update set
Hello All,Can anyone please let me know what Role is needed to create and export/import update set? Does it has to be Admin?Thanks,Rajan Mehta
Forum Posts
Resolved! Prevent List Editor on certain fields
While doing some research on the current buildout we have I discovered that our users can edit the columns that show up on a list to include ones that are not typically displayed to them on the incident because of our UI Policies. When these column...
Check Conflicts Customization
I am trying to get my conflict checker to check against already scheduled changes. I know there is an option but since the Planned Start/End Dates are set to Date/Time, a change has to be at the same EXACT time to throw a conflict. Here is what I'm a...
Best practices for Maintenance Schedules
As it is now, our shop is using one schedule for all of our IT maintenance. Regardless of whether the maintenance is on a critical business service or a single cluster node, we have to use the same time blocks to perform the maintenance. The way ...
Project Task 'Planned End Date' reverts to 1 day from the Project 'Planned Start Date'
When a Project task is created, and the Planned End Date is valued, after save it reverts to 1 day into the future from the parent Project's 'Planned Start Date'. If you go back into the Project Task and re-update the field, it saves fine, and upda...
Customer Visible not appearing on Additional Comments in Helsinki ?
Hi All,Recently we upgraded our instance from Eureka to Helsinki, and we noticed that the Additional Comments field behavior got changed. Now the label "Customer Visible" is not appearing sometimes and sometimes it starts to appear. So could someone ...
how to validate if the Field value set/modified by Template.
Templates are applying using Apply Template option. I could see an message showing that Field modified by Template for the fields which are modified by Template . I want track those Fields. I was able to get the Template name which has applied but ...
what is the best way to migrate data from remedy to service now?
I am working on integration part and i have to migrate data from remedy to service now.Could someone please guide me what is the best practice to migrate the data.what all challenges will i be facing while migration will take place.As i am new to thi...
Reset/Restart SLA's based on conditions
Hi AllBeen reading up about the new SLA condition rules functionality, has anyone done much on this?We have an OLA that is created on Incident create, this waits for someone to assign the ticket to a person, once this is met this fires another OLA wi...
Resolved! Cannot log in with SSO using SAML (Multi-SSO) & ADFS 2.0 (Error 364 & 303)
We recently upgraded to Geneva Patch 3 and started having issues with our SAML SSO. We upgraded to Mult-Provider SSO and are still unable to single sign on when going directly to https://instancename.service-now.com however if we navigate to https:...
Resolved! How to get CI service owner and requester's manager as approver in workflow approval activity
Hi All,How to get CI service owner and requester's manager as approvers in workflow approval activity for a catalog Item.Catalog Item has application variable which captures CI's and employee variable for requester.If CI's service owner is missin...
Asset Managment - Email Notifications
Hi,I am currently in the process of setting up our Assets within Service-now, I have set it up so that the as required the Asset will have a warranty expiration date. I am looking at setting up email notifications when the expiry is in the next 30 da...
How to find non active ITIL users
Hi,In order to better manage the ITIL licenses, I need to find those ITIL users who have not performed any activity in the system.Is there an easy way to find this?
I want to give a validation that date before today cannot be selected . how to do it???
In date or date time field user will not be able to select the date before today .. how to do that????
Change approval and workflow
Hi everyone,I am working on a change application and here is what I need.Scenario:I am looking to have separate workflow actions based on the value of the approval form field.Questions1st, I customized the approval field on the form to add (Not yet r...
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