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Edit the Comments in Incident Worknotes

Hi Guys,i have a doubt that I have posted some comments in work notes for an Incident Ticket.If further I want to make some changes or edit then how can I achieve it.Please anyone can give some inputs on this.

snow7 by • Kilo Contributor
  • 10416 Views
  • 4 replies
  • 1 helpfuls

Resolved! Assignment lookup rule is not working

Hello folks,I created one new assignment rule on Incident form and its work fine . But now i am getting confusion on below criteria . I would like to assign an incident to particular group based on Category type and it should depends on Subcategory t...

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How are others doing Tier 1 and Tier 2 on the Service Desk

Hello,We have recently moved from all agents taking all calls to having tier 1 / tier 2 working practiceTier 1 - log ticket, general enquiry, password resets (anything below 4 minutes)Tier 2 - more technical that cal resolved tickets Tier 3 - officia...

AT&T eBonding

Can anyone guide how to integrate At&T ebonding with SNOW for incident management.Prerequisite and setup process.I didn't find the application in menu even though i have incident plugin activated.

avanis by • Kilo Contributor
  • 4317 Views
  • 2 replies
  • 1 helpfuls

Resolved! SetValue of Reference field catalog client script

Hi Guys, just a questionI am a bit stuck and need to finish this script:What I want to do is to return a name and use that name to set another reference field with the same nameI just need help with the set of the reference fieldfunction onChange(con...

Rudi2 by • Tera Guru
  • 10177 Views
  • 5 replies
  • 2 helpfuls

Change state to 'draft' from 'review' in Knowledge article

Hi there,I am trying to come up with a solution to change the workflow_state of a kb article that is in 'review' to 'draft.' We have a UI Action for "Return to Draft" which checks to see if the article is published or in review and sets the workflow_...

emma_hunt by • Giga Contributor
  • 2996 Views
  • 2 replies
  • 0 helpfuls

How to populate new field's data in Audit history?

Hello,We are using Transport orders/Transport order lines, which automatically updates quantity in Consumable table.For example, if there is a TOL raised for consumable (for 2 quantities), after 1 quantity of the order is received, in the consumable ...

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Community Alums by Community Alums •  
  • 3243 Views
  • 2 replies
  • 4 helpfuls

How do I remove an index from a table

How do I remove an index from a table?   I created an index using a field that I thought originally should be unique but it turns out that field is not a determining characteristic of the record.   Is there a way to remove this index?

tharzarob by • Kilo Explorer
  • 11373 Views
  • 4 replies
  • 9 helpfuls

Resolved! CAB Workbench Plugin Activation

To All Istanbul Users,In our DEV instance of ServiceNow, I am attempting to activate a plugin to use the CAB Workbench. The plugin name is Change Management - CAB Workbench. After I try activating, I receive an error stating, "Activation failed for p...

Marques2 by • Tera Expert
  • 2183 Views
  • 3 replies
  • 0 helpfuls

Different company Banner for different users in the same domain

Hi,I have created two companies SFT and ABC in one domain and created users for both companies.I have uploaded the company banner for companies in the company profile.SFT.client1 - user belongs to SFT companyABC.client1 - user belongs to ABC companyW...

shravan3 by • Kilo Expert
  • 2059 Views
  • 3 replies
  • 0 helpfuls
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