Difference between Asset and Configuration Item???
Want to Know the exact difference between Asset and Configuration Item.
Forum Posts
Resolved! How to display all close notes to end users ?
Hello, My instance is configured in a way where Requesters without role are only able to see "close notes" field when the Incident is resolved.Close notes contain information added by the consultant at the time of resolving the incident.If a Requeste...
Resolved! What's the best way to place a time constraint on a catalog item?
I need to place a time constraint on a catalog item. For example, the item is available upon approved request, but only for a 10 day period...what's the best way to apply this constraint?
Dot walking not works for dependant fields ?
Hi all, Working on a Helsinki instance.I have an issue on dependant field, set on a choice list :My choice list is a custom field on alm_hardware, which contains status. These status depends on the type of another OOB reference field, stockroom.Let's...
how to configure SLA based on Assignee Group time zone. The SLA timer should run based on Assignee Group time zone. In remedy we can achieve this using Business Entity.
how to configure SLA based on Assignee Group time zone. The SLA timer should run based on Assignee Group time zone. Also it needs to be dynamic as Assignee Group for an Incident may change hence SLA timer should also adjust according to new timezone....
Merging User Records
Good afternoon folks, I am doing maintenance on our users, and I am finding we have 2 records for the same user, with incidents attached to each. I was advised by our previous admin to merge the records by updating the incidents of the dupli...
Resolved! Retrieve comments for current approval in mail script
Hi guys,I'm still learning ServiceNow, so be gentle. I'm working on a workflow notification for Change Request that sends to the Requested By upon rejection and want to include the comments from the users that rejected it in the email notification. I...
Resolved! Asset-CI mappings
Hi-I have some questions about field mappings between the asset and CI tables. Our managers want custom choices in the hardware status dropdown (in CI), and in turn want those mapped to the asset table correctly. The choices I can modify, however...
Update multiple tickets
Hi all,Do you know please if it's possible (and how) to write an update once which writes to multiple cases/incidents? In the list view there are tick boxes to the left of the case/incident number but when ticked there doesn't appear to be anything...
Exclude a table from global UI action
I have a global UI action called 'REJECT' on sysapproval_approver table (for List context menu). I want to exclude 'sc_req_item' table from it as I don't want the users to approve RITM within context menu. What condition do I need to include in this ...
How to create a radio button type field in table?
I want to create a field which is of radio button type of genderlike the two radio button are male and female.I tried but I couldn't find a multiple choice in variable type in table column?
Request Fulfillment questions
I'm fairly new to ServiceNow and don't have any experience with Request Fulfillment and Service Catalog in ServiceNow. Here are my questions:1) Concerning Request Fulfillment: a. I don't see a separate Request Fulfillment module in ServiceNow, why ...
Category/Subcategory dependency not working in the Service Portal
Hi folks! How are you? So. I need to create the dependency between category and subcategory. It works on the back end but not in the Service Portal. The data is pulling in but it's not filtering the subcategory. I read an article that mentions how so...
ServiceNow Integration with Drupal Search
Hello,We have a Drupal instance set up for our intranet and we have ServiceNow for our Service Catalog.We want to be able to use Drupal to search the contents of the Service Catalog and Knowledgebase, display the results in Drupal and allow the user ...
