How to add print button inside email body of the notification

[Nivetha23jay]

Hi everyone,

I got one requirement where I have to create "print" button inside email body of the notification which should print the whole email content along with template whenever user click on that.

[Pranesh072 · Accepted solution]

You can modify the OOB UI Action "Preview email"

https://[yourinstance].service-now.com/sys_ui_action.do?sys_id=3f018430c0a8006f003b8fe60ba935cf 

It calls a ui page where you can modify the html code to print the iframe 

https://[yourinstance].service-now.com/sys_ui_page.do?sys_id=3f0dfc2ec0a8006f00955ada093e4bf2

<a href="#" onclick="printBGReport();" align="right">Print Email</a> <br />
<div id="email_preview"> 
    <iframe src='/preview_email_body.do?sysparm_email_sys_id=${sysparm_id}&amp;sysparm_translation=${sysparm_translation}&amp;sysparm_direct=true&amp;sysparm_stack=no' id='email_preview_iframe' width='100%' overflow-y='hidden' overflow-x='auto' frameborder='0' title="${gs.getMessage('Preview Email')}" style="background-color: white" />

    <script>
        function printBGReport() {
            window.frames["email_preview_iframe"].focus();
            window.frames["email_preview_iframe"].contentWindow.print();
        }
    </script>
</div>

PS: Duplicate the ui action and ui page for any modifications.

[Nivetha23jay]

Thanks a lot pranesh..it works