How to add Resolution notes at portal side

Sironi · ‎08-06-2020

Hi,

can some one help me how to add resolution notes add into Portal side.

Kieran Anson · ‎08-06-2020

Hi,

If you're wanting to post the resolution notes to the additional comments for the customer to see, you can add a BR to complete this.

When: Before

Filter: State changes to Resolved

(function executeRule(current, previous /*null when async*/) {

	current.comments = ("[code]" + '<br><b><u>Close Notes</u>: </b>' + "[/code]\n" ) + current.close_notes + "\n";

})(current, previous);

Remove the code tags if you have glide.ui.security.allow_codetag set to false. However the above adds the resolution note in a nice noticeable format.

View solution in original post

Vamshi dhar · ‎08-06-2020

Hi Sironi,

I had the same requirement 6 months back, i followed the steps which was mentioned in the below thread to fulfill my requirement

https://community.servicenow.com/community?id=community_article&sys_id=fc2de2e5dbd0dbc01dcaf3231f961...

Try it really it fulfills your requirement

Mark it as helpful, if it fulfills your requirement.

Thanks

Vamshidhar

Sironi · ‎08-06-2020

Thanks for reply with solution thread.

Vamshi dhar · ‎08-06-2020

You achieved using that solution thread.

If yes then Great, Appreciated!!

Thanks

Vamshidhar

Sironi · ‎08-06-2020

i think , it will creates separate section ? with name Close Notes?