How to add Resolution Notes on the Incident Form

[steve_young]

In my personal development instance there is a tab for Resolution Information.  Using the Form Design tool, I have been able to add this tab back and all the fields but the Resolution Notes field.  It shows it is the "close_notes" field from the task table.  Where do I find this field in the Form Design tool? 

[Allen Andreas]

Hi,

That is the field, close_notes, but with a label of "Resolution Notes":

Please mark reply as Helpful/Correct, if applicable. Thanks!

[steve_young]

This is what I see in the Form Design tool:

I do not see a Close Notes option either.

[Allen Andreas]

Hi,

As you mentioned below, you deactivated the field, thus causing the issue where you couldn't see it for selection in the form designer.

Since you've marked your own response as Correct, if any other replies were helpful, please mark it as such.

In the future, feel free to add any additional context to your post such as why you removed everything in the first place, that you may have deactivated fields, and then why you were putting them back. That helps us...help you.

Thanks and take care! 🙂

[chrisperry]

The 'close_notes' field from task table is the correct field to use in Form Design tool, here is a screenshot of the OOTB configuration for that field:

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry