How to add Resolution Notes on the Incident Form

steve_young
Kilo Expert

In my personal development instance there is a tab for Resolution Information.  Using the Form Design tool, I have been able to add this tab back and all the fields but the Resolution Notes field.  It shows it is the "close_notes" field from the task table.  Where do I find this field in the Form Design tool? 

1 ACCEPTED SOLUTION

steve_young
Kilo Expert

Figured out why the close_notes was not showing in the Form Design tool, the field was marked as inactive in the Dictionary.  Activated it and it showed up in the From Design tool. 

 

Thanks @christopherperry and @Allen Andreas for your suggestions!

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6 REPLIES 6

I do not see the close_notes or resolution notes as an item to pick from the "Fields" section in Form Design.  That is why I was asking how to add it back.

steve_young
Kilo Expert

Figured out why the close_notes was not showing in the Form Design tool, the field was marked as inactive in the Dictionary.  Activated it and it showed up in the From Design tool. 

 

Thanks @christopherperry and @Allen Andreas for your suggestions!