How to allow ESS users to cancel Requests via Portal

[Michael M1]

What is the best method to allow ESS users to cancel Requests from the Service Portal?

[VyshnaviA]

Hi 

Is it a good practice to provide end-users with a  ‘Cancel’ option in ServiceNow Service Portal for all Incidents ?

[VyshnaviA]

Hi

Is it a good practice to provide end-users with a  ‘Cancel’ option from their end for all Incidents