How to auto close RITM request after completing all the task and ritm is completed but end user didn't close that request from his side on the portal

[Deepak94]

how to auto close the ritm request , After completed all the task , and RITM is completed but end user didn't close that request from his side till 5 days, so how to autoclose that ritm request

[johnfeist]

Hi Deepak,

You have a couple of choices.  First, you can have your workflow set the necessary values for the RITM when it reaches the appropriate place.  You can also have a business rule on sc_task that executes after update to check if the RITM has any remaining tasks and if none, do the close.  The second option assumes that by the time the last task is complete, there won't be any pending approvals.

You will also need to be sure that the request isn't autoclosed when the last item within it is complete if you require the requestor to close the request.

Hope that helps.

:{)

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