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03-23-2022 11:28 PM
Hi All,
My requirement is , Auto populate Ritm assignment Group based on catalog task assignment group. Please help me on this.
Thanks,
Suresh
Solved! Go to Solution.
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03-24-2022 08:57 AM
Hi Suresh,
You want to populate same catalog task assignment group in RITM assignment Group??
if Yess, then
Create BR
Script:
(function executeRule(current, previous /*null when async*/ ) {
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('sys_id', current.request_item);
ritm.query();
if (ritm.next()) {
ritm.assignment_group = current.assignment_group;
ritm.update();
}
})(current, previous);
If my response is helpful, then Please mark as Correct Answer/Helpful.
Please check and let us know.
Thanks 🙂
Shakeel Shaik.
Shakeel Shaik 🙂
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03-24-2022 08:57 AM
Hi Suresh,
You want to populate same catalog task assignment group in RITM assignment Group??
if Yess, then
Create BR
Script:
(function executeRule(current, previous /*null when async*/ ) {
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('sys_id', current.request_item);
ritm.query();
if (ritm.next()) {
ritm.assignment_group = current.assignment_group;
ritm.update();
}
})(current, previous);
If my response is helpful, then Please mark as Correct Answer/Helpful.
Please check and let us know.
Thanks 🙂
Shakeel Shaik.
Shakeel Shaik 🙂