Hello friends, I am running the training course ITSM Implementation Simulator and I can't get past task 19, there is something I am missing and it's driving me nuts. Can someone please help me through this step-by-step? I have tried everything, it se...
I have a record producer which has 2 variables category and configuration item.category being a select box and configuration item is a reference field referencing to cmdb_ci .I need to filter the configuration item on the form depending on the catego...
Hello,I'm trying to set up an assignment rule for my "Create Incident" record producer, but I'm not sure how I can add a variable to the condition. I can't find an option to dot walk there so I've temporarily added keywords are wateridge, but that's ...
Hi Team, The Requested item should not closed complete without all SCTASK is completed. If user try close Requested item without closing all SCTASK give an error message and revert back to the pervious state. Its is working fine. I'm using script : B...
Hi, We are trying to understand how the canView() function in sn_sc catalog API is evaluated? When we try to use the below function it always returns false, we don't have any user criteria or role associated with catalogs. on what basis the canView()...
Hello!How to create read only ACL for custom table? This worked in the dev, but not the test instance.To be specific:A catalog request uses a variable that references this table.The catalog request is open to any SN user that can log in.All values in...
Hi everyone. I became aware yesterday, of a caveat with using lookup select variables in a record producer. So, let's say there is a number of records in e.g. the Incident table. The incident form has a field called "Option X". Option X has 5 options...
Has anyone Integrated NewRelic with Servicenow to create Incidents in Servicenow? A two-way integration. I could find a way to integrate NewRelic with Event Management application but our requirement is to create Incidents in snow when an Incident is...
Hi All, I'm trying to configure a flow designer for a record producer whose target table is also a custom one. Table Name: u_fwrule_task After submitting the SR, a task record will be created in FWRule Task table. I need to have a group approval afte...
Hello. Within a catalog item, we have two fields. One is for the user's name the other for their email address. I've used the table 'sys_user' for both fields. When the user's name is populated, I have it automatically adding their email address to t...
Are PDF and Excel files not able to be previewd in the Agent Workspace instead of downloading them?
My client often gets multiple reports of the same Incident through phone, email, chat etc. Does anyone know of a way to easily merge the information from one Incident to another (for instance the client is looking for a simple solution like: Field "M...
Hi, We configured the following: 1. a service channel incident (default capacity on 3) 2. queue for incidents 3. assignment rule (greatest capacity no reject or timeout) We have the following situation: only 1 agent is available doing his work and ...
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change manager, I want to add a new change task called: 'Post implementation review' to all hi...
When an incident has a knowledge article attached the Knowledge articles "Incident" tab should reflect/populate the incident # that was attached to said article.
