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Auto Populate category and sub category based on CMDB Class

based on configuration item selected on incident table it has to auto populate category and subcategory field. reference has to be (configuration item class based on which the category has to populate) example:  if configuration item class is 'printe...

Resolved! I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me.

I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me where i am missing the point in below script. (function runMailScript( /* GlideRecord */ current, /* TemplatePrin...

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SP22 by Mega Sage
  • 1844 Views
  • 13 replies
  • 1 helpfuls

Resolved! How do I print details from a RITM or SCTASK?

We need a way to print the ticket Details to get sign off from end users. When I export to a PDF document the details are not listed (See screenshot below). When I try to right click --> print, the format is not usable. How do I get this information ...

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trishlipe by Giga Expert
  • 7257 Views
  • 32 replies
  • 7 helpfuls

Resolved! Integrating ServiceNow's ITSM with Archer using Rest API.

The requirement is to integrate ServiceNow's ITSM with Archer using Rest API. With this integration, I want to updates ServiceNow and Archer simultaneously. How to set up the integration for REST from the ServiceNow side and looking anybody done...

Resolved! SLA Resolution still running on Cancelled Incident

I was running a report of all open incidents with a SLA Resolution state of in progress and business elapsed percentage over 100.   Then I had to spot check the incidents as part of an exercise we are doing, I found one with the following conditions,...

Resolved! How to Edit "ASSET" in cmdb_ci_computer_list

I am tying assets back to Purchase orders, and at somepoint when we did the initial load of ServiceNow we somehow ended up getting some data into the column for "asset", but the date is either wrong or incomplete, which is leading to some issues that...

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GlideQuery() or condition

Hi, My requirement is to search current logged in user in two groups using GlideQuery() only,  For that I have tried like this. var gr = new global.GlideQuery('sys_user_grmember').where('group','287ebd7da9fe198100f92cc8d1d2154e').orWhere('group','8a4...

Hamsika by Tera Contributor
  • 673 Views
  • 4 replies
  • 0 helpfuls

Avoid RITM creation

Hi Team, We have created a catalog item for 2 teams but we want to use request and catalog task only. We don't need creation of RITM but it is default creation. So how can we avoid RITM for this particular catalog item ?   Regards, Rakesh T 

Rakhesh by Kilo Guru
  • 605 Views
  • 3 replies
  • 2 helpfuls