How to Move Dashboards our dev instance to test instance
one is XML Other way?
Forum Posts
Is it technically possible to attach more than one attachment per field in the Service Portal Record Producer?
Hello, We have a record producer that has many variables of type attachment. We want for each field to accept more than one attachment. Is it technically possible to do so? Thanks
How to display incident information on critical incident map?
Hello, expert. I would like to use the critical incident map, but when I register an incident with a priority of 1 - critical, it does not show up in the map. What information does the critical incident map use to identify the location?
Make fields read only after submitting the form through UI policy only for new record
Hi , I want to make field read only after submitting the form through ui policy only for new record , can someone assist how to achieve this functionality Thanks Pavan
Resolved! Populate Short Description on case level based on Topic details field of type "Select Box"
When i am creating a case via record producer, there is one field "Topic Details " of data type "Select Box" , I want to populate Short description on case level with the value entered in Topic Details. How can i populate Short description(which is o...
Resolved! How to create RITM through script ?
How to create RITM through script ?
Resolved! Workflow Approval User should be set to the manager
Hi, I am working on a workflow where the manager of the user the request is for should become the approver. In the workflow, I have added an 'Approval - User' and in the approver's section under advanced I added a line that sets the answer to the use...
Resolved! How to confirm is asset is received by the requestor or not
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
Resolved! What is the scoping phase of release management?
Hello experts! I am having a problem defining the scoping phase of release management. Can you please tell me what is the definition as ServiceNow? best regard. senon
How to align check box and single line text in service catalog
Hi, Is there a way to align the checkbox and a single line text next to each other as per the below screenshot in Service Catalog form. Thanks.
Resolved! How to end the user session
There are two instances A and B. When a user submits the request in instance A, they get admin access in instance B(through REST webservice). Admin access is auto revoked(through REST webservice) after 2 hours. However admin access still remains sinc...
Resolved! How to attach article on RITM or SCTASK based on catalog item
Hi Community, How we can attach the articles automatically on RITM or SCTASK form related link based on catalog item. How can we achieve this can you please any one help me on this. Thanks in Advance, Harsha Reddy
Resolved! How can I update a field in Knowledge Article without checkout?
Dear SN Community, I have the Versioning Plugin (com.snc.knowledge_advanced) installed, but I want to be able to update the valid_to field without checking the article out. I found this: https://docs.servicenow.com/bundle/rome-servicenow-platform/pag...
Resolved! How to add User record fields in to Personalized List Columns ?
Hi Team, I have created a few text fields in the User record form to get user location and department, Company details from Azure to ServiceNow. ( Existing Location, Department, and Company look-up fields are not working as we have separate tables i...
How to populate Breach Time to the Incident List view
Hi ALL, I want to show SLA breach time which is on Task SLAs table to the incident list view. can anyone please help me with this. Thanks & regards, Vrushali
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