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Resolved! Display "Show SLA Timeline" on form

I have created a custom table.  This table has a workflow associated with it.  I would like to display the "Show SLA Timeline" the way it appears on the incident form.  This table does extend to the task table and I can see it in my UI Actions, but I...

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jaubert by Tera Guru
  • 1287 Views
  • 4 replies
  • 0 helpfuls

Reset Citrix Session Topic

Hi Team!We have an ITSM Pro license and we are starting to implement more topics in our Virtual Agent. Recently, we activated the "Citrix IT Service Management Connector" and it's working just fine, we can reset sessions from Citrix IT Service Manage...

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Auto trigger follow up reminder email

Hi All,  I'm working on a requirement where a reminder needs to be sent to the assignment group 1hr 15 mins (75 mins) before the follow up date. I was able to achieve this by using a schedule job that runs every second doing the following: 1) Query t...

Sathya10 by Tera Expert
  • 1348 Views
  • 3 replies
  • 3 helpfuls

Resolved! generating request from Schedule job

i have been trying to generate Request ticket from Schedule Jobs using the following script var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //gives sys_id of catalog itemvar item = cart.addItem('5104596487ed0910d0d4ca27cebb35fc', 1...

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rahul67 by Kilo Expert
  • 2120 Views
  • 23 replies
  • 1 helpfuls

Change task is not visible for users other than admin users

Hi, I am having a standard change proposal record, where once after its approved , a change task gets created as below. This is happening through a workflow. I can see the change task in change task related tab, I am an admin. But when I impersonate ...

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Priyanka145 by Tera Contributor
  • 625 Views
  • 1 replies
  • 0 helpfuls

Show Workflow link is missing for few RITM's

Hi All, RITM is still in waiting for approval stage and to check that show workflow link is missing. But it is occurring randomly for few RITM's it is working as expected. I have checked the condition in workflow properties too there is no condition ...

Niharika13 by Kilo Contributor
  • 677 Views
  • 5 replies
  • 1 helpfuls

Resolved! UI Action Script Not working - State Change

Hi, My Use Case is:  I have a field (u_previous_state) which is stores a String type value. It stores the value of the previous state. I want to have a button, a UI Action which will change the state of my change request back to the previous state. H...

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Mudit4 by Kilo Expert
  • 1811 Views
  • 11 replies
  • 3 helpfuls

Email Script bcc

Hi I have wrote an script for sending notification under bcc but when I am using below script blank is getting sent,can anyone help me (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ ema...