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Resolved! State field is not getting updated via REST API explorer

Hi, we have a custom request table which follows state flow procedure. we are trying to update the state field from 'inprogress' to 'Awaiting Approval/Pending' via REST Table API explorer but it is not getting updated and there is no error. It shows ...

Niranchana1 by Tera Contributor
  • 2512 Views
  • 11 replies
  • 1 helpfuls

Preventing multiple users updating the same record

Hi,I want to Prevent multiple users updating the same record at the same time.I know we have following link for the solutions.http://wiki.servicenow.com/index.php?title=Creating_an_Alert_to_Prevent_Simultaneous_Record_UpdatesBut in addition to that, ...

youngistan by Mega Contributor
  • 2142 Views
  • 4 replies
  • 0 helpfuls

Follow up date reminder email

When are using the OOTB "Follow Up" field on our SN instance. We have a requirement on the back of this OOTB field within the incident table: 1) An email notification to be sent to the "assigned to" colleague when the follow up date & time is met Th...

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ToniOxley by Kilo Expert
  • 2018 Views
  • 1 replies
  • 0 helpfuls

Resolved! show calendar date/time fields in EST

Hello,   We have 2 fields in a form. 1. Expected Start Date/Time 2. Expected End Date/Time   The above 2 fields show the system date/time.   I want 2 more fields below below the above mentioned fields with name : 1. Expected Start Date/Time (EST) 2. ...

Resolved! How to modify a variable in RITM using REST API?

I have a catalog item with a few variables. I am able to create RITM's for this. But I want to modify an RITM at a later time i.e I want to update one of the variable's value of the RITM using REST API. How can I achieve this? Is there an out of the ...

Notification is not getting triggered.

Hi All, I have come across an issue and I'm not able to find the root cause of that. Stating the problem below, any assistance is appreciated. Issue: I am working in a scoped application. Wherein I have two tables one table is extended from the task ...

Madhumita3 by Kilo Contributor
  • 1565 Views
  • 7 replies
  • 1 helpfuls

how can I display incidents on map for impacted location instead of affected location..Impacted location is stored in a table made by user with incident number associated with it

how can I display incidents on map for impacted location instead of affected location..Impacted location is stored in a table made by user with incident number associated with it. instead of  affected location   I want to display incidents based on i...

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Pooja98 by Kilo Contributor
  • 1219 Views
  • 2 replies
  • 0 helpfuls

Resolved! Filter Location on the basis country

Hi All, I have a dropdown field for the country in catalog item and I wanted to filter location which is a reference field based on the selected location. I am trying to write a reference qualifier and but values are still not filtering. function get...

KS7 by Kilo Contributor
  • 2746 Views
  • 10 replies
  • 0 helpfuls