Resolved! How to add color to "Check Box Text" in service catalog???
How to add color to Check Box "Text" -> Adobe Acrobat in service catalog As im not having Macros Any ideas Thanks Mounish
Forum Posts
How to get child incidents for all parent incidents in a report
We have parent child relationships in incident. we would like to pull a report which have child incidents.Like for example if a parent is having 3 childs in a report i need to know the parent and incidents associated with parents...can anyone help me...
Resolved! Is there a way to make the encryption of attachments automatic, rather than a checkbox visible to the user?
I have a customer who does not want to let users forget to encrypt attachments. Is there a way to make the encryption of attachments, using a single context, mandatory for all users?
Resolved! How to turn off the Notification Preference in System Settings on action of a checkbox?
Hi Team, I'm facing an issue based on the requirement we received, that users with ITIL role should have the ability to suppress the email notifications that needs to be sent. So I have created a checkbox, Disable Notification. Now how to make the ...
Resolved! Please help with Element ID
Hi @Brian Lancaster, In my company, I was told to update the OOTB test cases according to the company environment requirements. I was also told we will not be having OOTB data in the near future, so I am making sure I update the OOTB test cases accor...
Not able to create Standard change
Hi , In Change, We have modified the Justification field to Html type field for normal text field.... So when we tried creating standard changes they are not getting created and throwing an error message "Fields Justification populated from a Standa...
I need to child incident sla_task paused when parent incident sla task changes to paused
Hi all, In parent incident changes state is on hold and on hold reason reason is waiting caller then sla task will paused,so I need to child incident sla_task paused when parent incident sla task changes to paused. Thank you
Resolved! HOW TO DISABLE CURRENCIES FROM A CURRENCY FIELD?
I have a currency field that allows me to select between all types of Central American currency and the dollar. Is it possible to disable Central American currencies and leave only the dollar for that particular field? @Allen Andreas
CAB Manager Cannot View CAB Workbench Meeting
A fictitious user "Naomi NOC Clone" created an ad hoc CAB meeting and assigned herself as CAB Manager, and specific Board member. She is also a member of a group assigned as Board group. She has roles of itil, change_manager, and sn_change_cab.cab_ma...
How to remove roles from ACL?
Hi, I have ACL- incident.*, type- record, operation- read. Roles- itil, sn_incident_write I want to remove the above roles from the ACL. But i am not able to see the option to remove. Also all the fields of ACL records are read only. Could someone he...
UI policy script error: TypeError: Cannot read properties of undefined (reading 'execute') error on portal
Hi Team, When the UAT instance was upgraded from Quebec to Rome, when i opened a catalog item(name- xyz) form on service portal, I got this error- There is a JavaScript error in your browser console. I inspected and checked the console. It showed the...
Need help in Script to find out the all Workflow Run Script activity which all contains current.update()
Hi Folks, Need help in Script to find out the all Workflow Run Script activity which all contains current.update() var wfw = new GlideRecord('wf_activity'); //wfw.addEncodedQuery('workflow_version.published=true^activity_definition=db8c65aec0a8016501...
I as end user check self service portal for tickets created by me, then I should be able to see if any Problem ticket or Change is attached to my incident (Irrespective of status). Today this is possible from backend access only (ITIL), but we would
I as end user check self service portal for tickets created by me, then I should be able to see if any Problem ticket or Change is attached to my incident (Irrespective of status). Today this is possible from backend access only (ITIL), but we would ...
Resolved! Survey Management and data gathering
We are having some challenges with the Survey Management application and wanted to reach out to the community and see if we are alone or not. We want a survey sent out to each user upon resolution of a ticket. The information that we would like to ge...
Performance Analytics: Dashboard shows "no data available" for all tabs
Under dashboards I clicked on Incident management which has different tabs like Incident open, Incident new, Incident resolved. Under each tab different indicators are added but it does not display records, even though many incidents are present in t...
