how to automatically close tickets in ServiceNow once tickets are created in Jira

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Kiff
Giga Expert

‎09-18-2018 10:56 AM

I want to create an automation process to close tickets in ServiceNow once the tickets are created in Jira. Basically, once there is a request in SN and a ticket is created, automatically a new request will be created in JIRA. So once the ticket is created in JIRA we no longer have to worry about the solution, JIRA will take care of that. So I need a process once after the ticket is created in JIRA the incident should close in ServiceNow

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Nithish1
Tera Guru

‎09-18-2018 11:26 AM

Hi,

Do you receive Jira issue number in response? If yes, then write a before update business rule which closes the incident after you receive the Jira issue number.

When to run: Jira issue number field changes and is not empty

Action: set state to closed/resolved and set close codes and closed notes.

 Hope it helps. 

Thanks,

Nithish 

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Nithish1
Tera Guru
In response to Kiff

‎09-18-2018 01:33 PM

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Tanner6
Giga Contributor

‎10-29-2018 12:39 PM

Hi,

If you are looking to integrate JIRA and ServiceNow, I would check out Perspectium.

They should be able to help with this issue.

 

https://www.perspectium.com/

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Brad Collins
Kilo Expert

‎08-26-2020 12:07 AM

Hi,

We're working with ZigiWave for quite some time now and their integration platform was the best way to achieve this integration. Their new version support fully customizable mappings, conditions, etc., directly from the platform's UI. I should also mention that their integration specialists did pretty amazing job, assisting us.

I would recommend to drop them an email.

Regards,
Brad