how to automatically close tickets in ServiceNow once tickets are created in Jira

Kiff · ‎09-18-2018

I want to create an automation process to close tickets in ServiceNow once the tickets are created in Jira. Basically, once there is a request in SN and a ticket is created, automatically a new request will be created in JIRA. So once the ticket is created in JIRA we no longer have to worry about the solution, JIRA will take care of that. So I need a process once after the ticket is created in JIRA the incident should close in ServiceNow

Nithish1 · ‎09-18-2018

Hi,

Do you receive Jira issue number in response? If yes, then write a before update business rule which closes the incident after you receive the Jira issue number.

When to run: Jira issue number field changes and is not empty

Action: set state to closed/resolved and set close codes and closed notes.

Hope it helps.

Thanks,

Nithish

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