How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table?

[AbdurRahmanSnow]

Good afternoon.!
How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table? 

Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?
How can we achieve it? Please help. 

This is a service account that needs to be able to run autonomously without MFA, the account needs to be excluded from MFA in ServiceNow if possible. It has been excluded from MFA in Entra, but is still being prompted by SN to set up MFA.

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

[Dr Atul G- LNG]

Hi @AbdurRahmanSnow 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709783

[Sarthak Kashyap]

Hi @AbdurRahmanSnow ,

Please check below links 

https://www.servicenow.com/community/developer-forum/disable-multifactor-authentication-for-test-use...

https://www.servicenow.com/community/virtual-agent-forum/how-to-remove-mfa-for-selected-users-in-ser...

https://www.servicenow.com/community/itsm-forum/disable-mfa-for-one-user-account/m-p/2413380/page/2

https://www.servicenow.com/community/developer-forum/how-to-turn-off-mfa-for-admin-user-in-vendor-in...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[RaghavSh]

Refer :https://www.servicenow.com/community/virtual-agent-forum/how-to-remove-mfa-for-selected-users-in-ser... 

Ideally it should be done from MFA context policy.

[Ankur Bawiskar]

@AbdurRahmanSnow 

simply add that user to this group (MFA Exempted User Group) and MFA will be disabled for that user, this is from Yokohama onwards

also check these links

MFA enforcement exception 

Multi-Factor Authentication (MFA) Enforcement FAQ 

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