How to cancel SLA when priority changes?

[Sriharsha3]

If the priority is updated, a new SLA is generated and the old SLA is not cancelled. 

Start condition: based on priority and state

Cancel condition: Based on state

Pause : Based on state

How can I cancel the old SLA

Thanks

[rahulpandey]

Hi, You Just need to add priority changes in stop condition of SLA and it will do the rest.

[Tommy SN Sahlin · Accepted solution]

Hi param,

Check that you have set "When to cancel" in your Start Conditions:

[Tommy SN Sahlin]

As a general comment: I would avoid using State as a Start Condition if I were you, considering that the SLA will cancel as soon as the State changes (provided it isn't closed or paused first). I'd prefer to use Active as in the screenshot above.

hope that helps  /Tommy