I got this few errors in VA esc portal.
Hi,I got this below errors in VA esc portal.Why it is showing?Can anyone please help on this, It will be usefull.Thanks!
Forum Posts
Resolved! Script Include and UI Action Condition is Not working As expected
Hi, I have created the UI action called "Required Action" on RITM table. now i want to make it this UI action available for only if logged In User is member of the RITM associated SC Task assignment group. I have tried by using below UI action Condit...
Resolved! Update the RITM approvers as the current Assignment Group Members
Hi, I have an Requirement, if user changes the RITM assignment group, I need to automatically insert the assignment group members as an RITM approvers with the state "Requested". I have written the below Before Update Business rule and it's not worki...
How to map the assignment group when creating an incident through VA
Hi, How to populate the assignment group when creating an incident through VA from esc portal in Vancouver version? Can anyone please help on this, it will be usefull. Thanks!
Need filter lookup choice variable values based on order on portal
I have look up select box variable referring from sys_choice table. I need to display the options based on sequence field from sys_choice table instead of displaying options alphabetically. I need to display the Other option at the end but not able t...
Dynamic email based on Assigned To field
HI,I need to send a follow up email to users based on the report that I generate. I have to the send the report to the users who are in Assigned to field. Can you guide me how I can schedule the report so that it goes out to only those people who are...
we are unable to access the fields on the task table when we are trying to glide record the table.
Hi Folks, we are unable to access the fields on the incident record while querying through task table using the background script. but we are able to delete a incident record on the task table through background script.is there any restriction for no...
How to trigger an event from script include on submit of a catalog client script
Hi, I need to trigger an event on Submit of a catalog client script. I am using Script Include to trigger an event. I need to send notification to the target record of the submitted catalog request.Catalog Client Script: On Submit var sysIdRitm = g_f...
Agent Workspace = Adding Catalog Item Variables as a Column
Is it possible to add a variable from a catalog item as a column in the list view (Create New List under My Lists)?Thanks
Resolved! Change Schedule Calendar Modification
Hello,We have a requirement to display maintenance and black out windows in Change Schedule and make the fields and open record available just the change request. Any assistance is appreciated. See screenshot. Thanks,Chad
Resolved! Need help in a code to update hardware asset state and substate based on multiple catalog tasks
Hi All, We have a script to update the hardware asset state and substate based on specific fields on the catalog tasks.The scenario is that when a user is getting offboarded, the associated assets will also be updated in the hardware table from "In u...
Call the System Property from Script include
I have to call the property from script include. Lmn.sf.awaiting is the property name. Property values : Customer Validation, Validation data, Data customization, Custom Value. it will check the flow flow designer short description if anything is ma...
Resolved! Reject Major Candidate ui action
Hello I have to enable the ui action Reject Major incident Candidate to work on Agent Workspace. Currently the ui action only works ok Workbench. If we enable in ui action the option to workspace. Is not working. Does anyone have to implement to A...
ATF - OCR :Creation of test step
Write a test step to navigate "<" back to the OCR page ? Which UI Action to be used while creating the test step which will either ask you to save or discard the changes ?
Request Approvals are showing double in ServiceNow
Hi, We have observed one bug in our instances, when we raise the request. approvals showing double double records for one approver. any one record is approved another one also approving. Why this is happening?And please suggest me How to investigate ...
