How to capture notification in work notes

shweta14
Tera Contributor

How to capture notification in work notes.

I have requirement When notification send it should capture to work notes.

Could you please help me to achieve this

 

18 REPLIES 18

have you checked sys_email table whether emails are getting triggered ? if not something wrong with the way notification is being configured

Pavankumar_1
Mega Patron

hi,

try this in the email body.

${current.work_notes.getJournalEntry(1)}

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ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Avinash_Patil1
Giga Guru

Hi,

 

Please check if the Type of that notification is sent or not in sys_email table?

if not then set it to sent and then refresh and check.

AvinashPatil1_0-1665405322889.png

 

Thank you for reply!

 

type of notification is sent but still not showing in work notes(journal input)