How to capture notification in work notes
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10-10-2022 01:24 AM
How to capture notification in work notes.
I have requirement When notification send it should capture to work notes.
Could you please help me to achieve this
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10-10-2022 03:21 AM
have you checked sys_email table whether emails are getting triggered ? if not something wrong with the way notification is being configured
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10-10-2022 03:18 AM
hi,
try this in the email body.
${current.work_notes.getJournalEntry(1)}
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
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10-10-2022 05:32 AM - edited 10-10-2022 05:35 AM
Hi,
Please check if the Type of that notification is sent or not in sys_email table?
if not then set it to sent and then refresh and check.
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10-10-2022 06:56 AM
Thank you for reply!
type of notification is sent but still not showing in work notes(journal input)