How to Change Application name

chanikya · ‎08-20-2018

Hi,?

i would like to change this record into Global, So how can i make it

Chuck Tomasi · ‎08-20-2018

Once a record is associated with an application, it cannot be changed. You will need to recreate it (and related records) in the global scope.

I don't make the recommendation lightly as it can have disastrous effects. You may want to consider the manual recreation approach. This can be done a bit quicker by exporting the record (and related list records) to XML, then CAREFULLY editing the XML to replace the application name and sys_id replaced by global, then removing the original records and importing the updated XML file.

If you choose this method, I highly recommend testing the import on a separate instance (e.g. get a free personal developer instance from developer.servicenow.com) before removing the old one.

View solution in original post

Joyce4 · ‎04-20-2021

So how would you create a new record with the Global as application? I went into Studio and selected an application and now I am not sure how to change it back to Global (Global is not available as an option in Studio to select). The records are created with the selected application as default.