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Resolved! I have a Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any role

I have a After Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any...

divyavani1 by • Giga Contributor
  • 2058 Views
  • 7 replies
  • 0 helpfuls

Resolved! Context Search on a Catalog Item - Button Text Issue

We have recently tweaked the contextual search widget so it appears on a 'Catalog Item' alongside a record producer - from this article: How to enable contextual search for a catalog item On the record producer, everything is fine, but on the catalog...

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User658880 by • Tera Expert
  • 1941 Views
  • 4 replies
  • 8 helpfuls

Resolved! List attributes beyond name for user reference fields

Looking for a way to display additional information about a user record in a lookup beyond the name of the user.  I have many users that have the same name but other distinguishing characteristics that would help users make the correct selection.

Resolved! Resolve button to be visible only Assignment group Member

Hello Everyone, How do I go about making the resolve UI Action buttons only visible to those who are in the assignment group member? I am using this condition gs.getUser().isMemeberOf(current.assignment_group). can i need to check client check box.  ...

GlideSysAttachment not working for xlsx

When I run this code, and when the generated excel file that is downloaded and opened gives the following error: The code works for content type xls and csv's. var attachment = new GlideSysAttachment(); var rec = new GlideRecord('incident'); rec.ge...

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SD35 by • Tera Expert
  • 1901 Views
  • 4 replies
  • 0 helpfuls

Resolved! Script to fetch all fields from a table which is not inherited

HI All, I have a table which is extended from CMDB CI. There are also many custom fields created in the child table. Does anyone have a way to fetch the list all the custom fields from the child table via script?. it should only give results of non e...

ShAn21 by • Tera Guru
  • 3258 Views
  • 10 replies
  • 1 helpfuls

Flow designer email body

Hello Experts,I am trying to bring variables value to email body using flow designer. Below is the thing that I have designed. Email is getting triggered but the variables value are not getting populated on the email body.   How to achieve this? Reg...

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Run Business Rule checkbox in Transform Map

Under health scan, I need to uncheck the "Run Business Rule" checkbox in Transform Map, only for those maps where it's not needed. So, how can I check if there is any Business Rule running after the transform map.

Trying to use an encoded query with REST API request

Hello all, I am trying to pass two parameters to a REST API that I have created.  The parameters are: queryParam.opened_at_start_date and queryParam.opened_at_end_date.  The values are formatted and passed as: opened_at_start_date=01-01-2022&opened_a...

lonesoac01 by • Giga Guru
  • 1404 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to change the Post Incident Report on incident

On the incident form for Major Incident, we have the Post Incident Report tab, when incident is resolved. I would like to replace the table under Findings for all news major incidents, but where, do I do that ? 

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LykkeDueB by • Tera Contributor
  • 1436 Views
  • 1 replies
  • 0 helpfuls

Approval workflow Nudge

Hello,  I was curious if anyone has ever run into an issue with a stalled approval workflow. We have a workflow currently that has two approvals one after another. One Approval-User stage, and if Approved moves on to a Approval-Group stage, if that i...

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Cobee by • Tera Expert
  • 1454 Views
  • 3 replies
  • 1 helpfuls
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