Aging Reports on Incident and Service Request
How to create Aging report for the tickets which are not updated in last 48 hours, 96 to 144 hours and >144 hours?
Forum Posts
Role for integration user
Hi, I am using 2 instances for integration. On Instance 1, I created a Rest message with Basic auth profile of an end user.(NO roles for this end user). On Instance 2, for the scripted REST API, this ACL 'Scripted REST External Default', where it men...
Resolved! Trying to add a ui action in "Action on selected rows" specific to sc_Request table
Hi All , I am trying to add a new ui action into "Action on selected rows" drop down specific to sc_request table. I have checked the "List Action" box in the ui action but still it doesnt come up in the drop down. But if i make the ui action on "Tas...
Transform history Stuck - status In progress
Hi All, Transform map was triggered 6 days ago and we could still see it in running status and the import set record status shows pending. Please let us know if this issue was experienced earlier and how to fix the same.
Resolved! Is Major Incident Management included without additional subscription or price when we buy the ITSM Professional Subscription
Hi All, If the ITSM Professional Subscription is bought, does it include the Major Incident Management (Without any extra price or subscrption) ? Because, I do not see the MIM plugin activated by default in the instance for the ITSM Professional enab...
Resolved! Create a RITM using cart api in scoped application.
Hi All, I want to create a RITM using Cart API and REST message POST method. When incident is submitted in source Instance RITM should be created in Target Instance. Thank You, Sai.
Resolved! Difference between async and Query BR?
I am hoping to get some help to understand what is difference between async and Query Business rule with proper example. I have gone through docs but unable to get clear idea. Regards, Sam
Resolved! Importing Configuration Items
Hi Everyone, Currently, I'm trying to import communication items into ServiceNow from an Excel spreadsheet. I thought the best business practice was to import configuration items, then assets, connecting the two with a coalesce. The coalesce is not ...
Resolved! UI Page Navigation History
As per the servicenow documentation, Navigator history will not track the UI Pages History. But i can see the UI page History in the table sys_ui_navigator_history. Look at the below screenshot. Correct me if am wrong.
Resolved! View Incident Tasks
We Configured our incident so we can add tasks and assign those tasks to different groups. Followed instructions https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/incident-management/task/create-incident-task.html and it ...
OpenFrame CTI application
Hi, We are developing CTI application for incident management in ITSM. We used Openframe plugin to achieve this. But, got two questions regarding Openframe plugin, 1. Is openframe plugin available for all instances even if CSM module is not enabled i...
Shapes for Service-Now in Visio
Does anyone have any SNC shapes for Visio ??
How to post an email response to the Activity of the parent RITM
Hi Community,I have enabled the option email in the SCTask form, in such a way that end users(fulfiller) can send emails directly to the requester, therefore I have this inbound action that is triggered when a requester replies back to xxxxxxx@servic...
Resolved! Filter condition for Reference qualifier
Hi all, I have a requirement where in I have a field type 'List' for 'Approvers' which I need to filter based on users of current company and active users. The company part worked for me i.e. javascript: 'company=' + current.company' but how can I in...
Resolved! Assignment Group View - Incorrectly displaying group hierarchy in TASKS
Good Afternoon, Please can someone advise, I am trying to amend our "Assignment Group" view on our SCTASKS and RITMS to match the same view as Incidents and Changes etc. Example; This is how the assignment group field displays assignment groups with...
