Resolved! Can we get the ability to paste images (screenshots)directly into this issue description field in incident?
Can we get the ability to paste images (screenshots)directly into this issue description field in incident?
Forum Posts
Resolved! Please provide some use cases for Flow Designers
Hello Team, Please help me with some use cases on Flow Designers for practice. Thank you!!
Resolved! UI Action Script Not working - State Change
Hi, My Use Case is: I have a field (u_previous_state) which is stores a String type value. It stores the value of the previous state. I want to have a button, a UI Action which will change the state of my change request back to the previous state. H...
Email Script bcc
Hi I have wrote an script for sending notification under bcc but when I am using below script blank is getting sent,can anyone help me (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ ema...
Resolved! How to stop sla from getting attached to incident without making changes in sla definition ?
Hi Developers, I am looking for a solution, where I need to cancel SLA attached to child incidents. But the problem is there are more than 60 SLA definitions available in our incident process. I am trying to avoid making changes to all the existing S...
Resolved! Any one help me out how to remove extra spaces in the Email Notification
Hi, Any one help me out how to remove extra spaces in the Email Notification. Please find the below image for better understanding. Thanks,
bulk upload application services
We got about 500 application services to be uploaded onto our new SNOW instance. Is there any way this can be done in bulk rather than doing one by one. The company that did the project uploaded one set of Application services.
Incident Priority Calculation based on Impact and Urgency Weight
Hi experts, There are 3 fields (Impact, Symptom(relabeled Urgency field) and Type of Impact). Based on it, incident priority has to be calculated. There are all many custom choices for these three fields. Each choice is given a weight. Based on tota...
Resolved! Cannot change Phone Number Field
Hi, we have a phone number field and use following number: 0800666666the number will be change immidiately after into: (080) 066-6666This causes problem with interfaces, cause we need to give above mentioned number, without () or - . Only in this com...
Resolved! set default value to current user on type lookup select Box field on non sys_user table.
I have a type Lookup select Box variable field on a custom table . the field will show 2 values separated by , display_name_base,name display_name_base is Account number name is Name. is there a way to auto populate the users details in the reque...
How to make "Requested for" field read only/disable on the Order confirmation 2-step Check Out page?
Hi ,The requirement is to make read only/disable the requested for field in the order confirmation page for a particular catalog item (i.e. it should not affect other catalogs). Please suggest some ideas to implement this functionality. Thanks in adv...
How to modify the subject line of Notification ? Where exactly to write the mail script for subject line as I want to change the subject line on basis of a field present on another table
How to modify the subject line of Notification ? I want to change the subject line on basis of a field present on another table . I referred the post below but not getting where exactly to call it https://community.servicenow.com/community?id=comm...
How to get current record field values
Hi All, I am using a display business rule on sys_user table to check for certain roles and then display alert message based on User ID of the opened record. How can we check the User ID value of the current record? Regards, Archana
Resolved! How to hide variables on a SPECIFIC SCTASK. This is a request with a multiple sctask and I just wanted to hide it only on the second task
How to hide variables on a SPECIFIC SCTASK. This is a request with a multiple sctask and I just wanted to hide it only on the second task
Change must be Reset to NEW state as soon as the Planned Start date / time are past????
Hi All, Can any one help me with the below : If any Normal changes that are submitted for Approval (Authorize State) , which is not fully approved prior to the Schedule window (Planned Start date), then the corresponding change must be Reset (Resched...
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