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Resolved! Need help in finding out how a field is getting updated

We have a custom field(True false type) on change form which is getting updated,Initially it is set to false, when the change state changes from schedule -> Implement it get updated to true and when again  when state changes from implement to review ...

Resolved! Virtual Agent backend tables

Hi, When we update any topic i see it updates in sys_cb_topic and sys_cs_topic  in the backend, can anyone please help me to understand the difference between these tables?

Using Category and Subcategory on incident

How are groups using the category and subcategory fields within incident? With CSDM/CMDB CIs what are using category and subcategory for and how are they leveraged in analytics and automation? We are on Quebec moving to San Diego and are looking for ...

Blue by Tera Contributor
  • 1112 Views
  • 1 replies
  • 0 helpfuls

SLA Definition update to duration

Hello!  We have a several SLAs setup and running for a particular custom task that has a long life (months).  We recently updated the duration for one of the SLA definition on this task.  Here's what we are seeing:For task records created prior to th...

Resolved! How to update a related list, list control record with background script to remove "Edit" button based on some condition.

Hello Team, I have few related lists on few Ticketing Modules. .and I want to remove "Edit" button on one of the related list on HR Form, based on some condition. For EX: if the ticket state is transferred, The below related list should not have "Edi...

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Pravallika14 by Tera Contributor
  • 1632 Views
  • 6 replies
  • 0 helpfuls

Resolved! ACL Assessment question

Newbie question: I am relatively new to ServiceNow and received the bulletin on Enabling Report View ACLs. I am working through the assessment steps in my dev instance, but have run into a wall... I have installed the 'ACL Assessment for Reports' app...

SteveD3 by Giga Expert
  • 885 Views
  • 4 replies
  • 1 helpfuls

Resolved! Approval Notification Target

Hi Experts,   I got stuck in a weird issue, Not sure how can i resolve this or what i did wrong. Please help me with the query mentioned below.   i have one event registry record: Name:  x_test_approval_event Table: sysapproval_approver   I have one ...

Resolved! ${URI_REF} not showing Story number.

Hey Developers,   I have used ${URI_REF} opposite to Number. Instead of showing STRY number it's showing short description of the story. I have been using ${URI_REF} & it worked as expected. Not sure what wrong here. Please suggest.

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Naveen87 by Tera Guru
  • 906 Views
  • 5 replies
  • 4 helpfuls