Alternate of package.java.util.timezone.gettimezone(), what glide api can be used in global scope
Alternate of package call package.java.util.timezone.gettimezone() what glide api can be used in global scope
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Restrict access to Portal
I have a requirement, where I have to restrict access to portal from users whose "Employee Type" is external. Anyone has any idea how can we do that? Regards Prachi Shukla
How to update standard change templates from fix script
Hello Experts, Greetings of the day! I have one requirement to update the "Change Request values" on standard change templates(std_change_record_producer) through fix script. I want to do it thorugh script because i have 600+ templates and it won't b...
Resolved! In transform map I want to filter the target field in field maps
Hi Experts,Is it possible to filter the target filed in transform map Thanks in advance,Chaithra
How to Remove Choice values based on Roles in Client script
HI All,I have tried the below Client script to remove & Add choice values and hide field based on Role, However it is not working.I have written multiple IF conditions in one Function , not sure whether it is correct or not ..can someone please help ...
Resolved! How to make a catalog item public in servicenow?
I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request. Can I get the detailed explanation of how to achieve this.
did not create or update incident using current
Hi all i have a requirement in Inbound action where a incident needs to be created from the incoming email which contains as below: Group: (a group which is present in sys_user_groups table) Impact: Low Urgency:Low So using the inbound action the inc...
Resolved! Can we pass event param to email notification link
Hi, I have a scheduled job which has some values. I need to bind a particular value to the notification link from the scheduled job so that i can set that value on the catalog form field. What is the process i am doing? 1. I have created a scheduled ...
Resolved! How do I change the mailbox name of a notification without changing the mailbox account label?
We have two modules in Servicenow with the same sender email address, but I want the name of the email sent by the different modules to be different (the email address is the same), can I configure the email script to modify the email header and add ...
User not getting added to group in Run Script activity
HI , I have a workflow which is used to add or remove users from assignment groups. The script below that i am using is creating a record in the sys_grp_member table but only user is getting populated , te group is coming as empty. I tried putting lo...
Resolved! Need to Set a value on single line text variable based on other variable selected choice.
Hi All, We have multi choice variable called (service ) in that we have multiple choices. if the choice contains 'SP', we need to set a other variable single line text value as ''123'', if the choice contains 'ORACLE,' we need to set a other variab...
In which table chat initiated record are stored when no agents are available?
I want to know who requested the chat when no agents are available in agent chat/workspace
Resolved! Inbound email flow trigger condition not working
Hello Everyone, We have a Inbound email flow to create an incident, I have given below trigger conditions(please check attached snaps). Even if the the conditions evaluate to false, still the flow is moving forward to Actions section. Is this the ex...
Resolved! where would I find the internal name for flow designer?
Hi, Where can I find the internal name in flow designer? Where did I write it? I don't remember. Kindly help. Regards Suman P.
Resolved! How to disable a notification if another notification is already sent ?
Hello all,I have 2 notifications that can be sent at the same time.1. A notification when a ticket is commented 2. A notification when a person is quoted in a comment I would like to block the second notification if the person has already received th...
