How to create a change task automatically based on particular Category on Change Request form?

[Sasha8]

How to create a change task automatically when a particular category is selected on Change Request form?

[sachin_namjoshi]

You should configure workflow on change request table to create change task based on subcategory.

Regards,

Sachin

[Sasha8]

Hi Sachin, 

Can you please help me with the workflow on Change request table?

Thanks,

Sasha

[asifnoor · Accepted solution]

Hi,

Go to WF editor.. open your change request workflow depending on type. 

In that depending on your process.. drag if condition activity. In that add code like below

answer = ifScript();

function ifScript()
{

  if(current.category == "YOUR CATEGORY"){
  return 'yes';
  }else{
  return 'no';
  }
}

Then for yes.. drag create task activity. 

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP

[sachin_namjoshi]

Use Workflow Editor to create workflow and use below activity in workflow to create change task

Regards,

Sachin