How to change model category for an asset after it is deployed

Damhoej
Giga Guru

When I have created an asset (ex. a powerfull laptop) and have deployed it as a server (multiple model categories).

Now I want to deploy it as an office computer, and would like to change the model category to Laptop.

How can I change the model category, because ServiceNow locks that field after the first creation.

22 REPLIES 22

Surendra Raika1
Kilo Guru

What the CI class?


CI class is computer.


But it is a general question how to change a model category for an asset all ready deployed.


Surendra Raika1
Kilo Guru

Yeah CI class change is also required. This article may help you if you dont want to delete the asset record and create a new asset.



How to I change the model category for an asset - does not appear to be enabled out-of-the-box


if i change model category the asset should then change CI class automatically, since CI class is definded with the model category.



bsweetser can you give me a hint?