How to change model category for an asset after it is deployed
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‎12-04-2017 12:35 AM
When I have created an asset (ex. a powerfull laptop) and have deployed it as a server (multiple model categories).
Now I want to deploy it as an office computer, and would like to change the model category to Laptop.
How can I change the model category, because ServiceNow locks that field after the first creation.
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Enterprise Asset Management
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‎12-04-2017 01:44 AM
What the CI class?
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‎12-04-2017 01:53 AM
CI class is computer.
But it is a general question how to change a model category for an asset all ready deployed.
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‎12-04-2017 02:08 AM
Yeah CI class change is also required. This article may help you if you dont want to delete the asset record and create a new asset.
How to I change the model category for an asset - does not appear to be enabled out-of-the-box
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‎12-04-2017 11:58 PM
if i change model category the asset should then change CI class automatically, since CI class is definded with the model category.
bsweetser can you give me a hint?