How do I allow non admin users to view the email body?
I am unable to view the email body of a notification . Email body showing message "Insufficient rights to read the email body "Can someone provide a solution for this issue ?
Forum Posts
Find azure servers from the cmdb_ci_server table
Hi allIs there a field from which we can determine that a server is an azure server in the cmdb_ci-server table?I know that there is a field called 'is virtual', but that would help to distinguish between physical & virtual servers.I would like to ge...
Service Operations Workspace - Report on Service Catalog variables (add columns)
We have a reporting requirement where we were asked to show catalog variables in a report under service operations workspace. We explored Data visualizations, simple list views, which is not allowing to display variables in the report columns. Please...
Resolved! Testing Custom 'Response' Button Functionality in Incident List View with ATF
Hi, In the incident list view, we have a custom 'Response' button. When we select records from the list view and click the 'Response' button, the records get updated. I would like to test this functionality using ATF. Is it possible to perform this t...
When I am searching record producer on portal, it is not showing up. Any idea to solve it?
When I search any record producer on portal then it will not show up, any idea to resolve it.I have checked 'Hide on service portal' is false. In portal settings I have set none of them true but still search result of record producer is not coming up...
Can anyone help me with this code - Use of GlideSysAttachmentInputStream in this GET Scripted API.
When I am checking in REST API Explorer/Postman, it's giving response in binary. (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var attachmentid = request.pathParams.attachmentId; var caseid = request.pathParam...
Resolved! ITSM licenses calculation
Hi all, How can I calculate ITSM licenses used in production?For example, all users with ITIL role have an ITSM license? Many thanks in advance,Tommaso
How to insert link in a field message on change client script in servicenow
How to insert link in a field message on change client script in ServiceNow. If this is not possible, could you please help us with other functionality.
Resolved! By using the Set field values in ATF servicenow i want to set the outage end time
Hi,By using the Set field values in ATF service now i want to set the outage end time. By using the Set field values i have set the Outage start time as current date and time which is mentioned below step I want to set the Outage end time next to 2...
Resolved! What is CSM Limited Access Roles?
Hi, What is CSM Limited Access Roles? and do we have any OOB CSM Limited Access Roles?Can anyone please let me know, it will be helpful. Thanks!
How to make Survey Question Bold ?
Hello Team, How should i make below survey question with bold lettersThanksAshok
How to Change field in ServiceNow Template using background Script
Hi Team,I have to change one field from all the template using background Script,Old field is description and new field is u_desctiption_html .Please help me how can I change this using background Script.Thanks Vyanktesh.
Catalog Item auto populates variables from the incident fields with a UI Action
I have a requirement, I need a Ui Action on incident form. On Click it should redirect to a catalog item on portal and auto populate some variable by taking data from the incident. The idea is to crate a request rather than the incident. How can I do...
Resolved! I want to create a CreateChildIncident function in a custom table.
-- Addendum--.I would like to implement the Create Child incident feature in the context menu of the incident table in a custom table. Below is a traced and created process associated with OOTB's Create Child incident. However, it does not work well....
Unable to get result using QueryAD in FlowDesigner
Hi there, I am using QueryAD in Flow Designer. The requirement is to use username and find if accounts exist in AD. I want to return Name, First Name, Last Name in Properties. I set the searchfilter as (samaccountname={username}), properties as Name ...
