Situation: Catalog Item to request general work from our IT department that is not covered under other catalog items. This generates a RITM & SCTASK assigned to our Intake team to review. The Intake team will determine if the work is a demand that ne...
Hi community.We are working with a client who has a servicedesk within their own infrastructure, with no internet access. They want to consume the REST API to create and modify incidents from their servicedesk to ServiceNow. We recommended using a VP...
Hello!i am trying to make the date in due date column in red colour for my custom workspace i have tried in sys_ui_style by adding colour after doing that i can see the changes in classic but in workspace it is not reflecting can any one assist me ho...
Hi Team,I want to know that is there any way to find a original change request from the copy change request.Once we copy a normal change req from a closed change req and if we dont know the original change then how to find the original change associa...
Deleted backout update set from production instance. And commited the new update set to the production. So, now 3 version are there, one is where source is detected, second one is default and third is current update set. Is there any issue with the d...
Hi,I am learning on the HRSD module.I have installed com.sn_hr_core, com.sn_hr_lifecycle_events, sn_hr_casecard, sn_hr_agent_ws in my PDI.I got OOB record under HR cases.1.Table sn_hr_core_case_list.2.When i open any OOB recoord from sn_hr_core_case_...
Hi All, I am inserting the a record in two separate table using robust transform map, but facing one issue of Reference field. eg:- Table A has a reference field which is refer to table B. I want to set the sysId of record created in table B to the r...
When copy and pasting contents from a table inside a HTML field, the column pastes as a single string rather than on new lines as intended.Any suggestions for how to sort this out?
Hello, I have a requirement to have attachments on the RITM be viewable on the SCTASK and vice versa. I followed the advice of Jim Coyne's blog which worked perfectly. However, now I have a need to have attachments that are on the SCTASK be viewab...
Hey, i searched a lot but cant find a answer for my question. How and when is a discussion closed? When the record is closed? when all participants left the discusiion?When we tried it on our PDis we never could close a discussion while doing one of ...
When we create a change request in ServiceNow, we fill in all the necessary details and request approvals. Upon requesting approvals, ServiceNow automatically adds the names of each member of the approval group to the additional comments section. For...
Hello,The data is not being transferred for IND to IDT, the IDT is created in automatically according with the INDs fields, such as: Applies to record, Owning group fields.After upgrade IDTs lost the CI name, the assignment group and the due date. T...
In connection with the SMTP migration, we are working on getting ServiceNOW to capture data from MailJet with email status. The task is to get a ticket when an email fails delivery.We have encountered a frustrating problem: Each email has a unique nu...
Hi all, I need to get the device ID from intune and delete it using the flow action in servicenow. But I'm not sure about those steps. Intune spoke has been configured already. It'll be really helpful if somemone guides me. Add Products
Hi All,GlideRecord is a powerful query method in Servicenow. Sometimes we do face issues in queries. In some cases we might not be sure if it is doing the same query what we are trying to feed and expect that to be same. Recently I went through suc...