Guys,Greetings!We have a requirement to License & Registration tool integrate with ServiceNow,can someone help us with the documentation part or in past someone has done this integration.need your guidance .Looking forward your help in this . Many T...
Hello All We are getting notifications in the AgentWorkspace, whenever the Incidnet state got changed.We need to stop that. I have gone through the Provider > Notification and found this notification, https://**.service-now.com/nav_to.do?uri=sys_noti...
Hi All, From server side correct value is coming true or false"{{data.matchfound}}" while writing in Ng if condition <div ng-if="data.matchfound" this part is not working .Can you help me to resolve the issue.<div ng-if="data.matchfound" id="buttonCo...
Hi everyone, I have a question that is there any way to make sure the child update sets of a parent update set in the right order when moving batch update sets to another environment? Our team conducted a batch migration of update sets previously. Ho...
Hi All,Is it possible to add a retrospective comment to an incident?We have a requirement where users may need to update a comment with a backdated timestamp if they forgot to document actions taken during the certain time period. This way, when a PD...
Hello all, I have a requirement to populate the employee name [ reference field ] based on employee hire type [ selectbox]. Hiretype option - Employee , Contractor On user table , there is a checkbox [Contractor] if user selects employee only employe...
Hello community, We have 1 custom field named asset on sc_task table and there are some variables on the form also. My requirement is, i want to make the asset field mandatory only when Asset type variable is eus and state changes to closed complete...
I have a few multiline text fields that show the number of characters. When saved with more than the limit it shows negative values like "-234 chars of 4000 " and able to save the entered value. I am trying to avoid storing more than the character li...
Hello , How do I add script in ask for approval action of ServiceNow.I have custom tables like system properties where the approver list is stored how to fetch them n ask for approval Thanks
Hi Team, Can someone help me how to trigger notification when record is deleted from table??? the notification should contain details of the deleted record also. any help would be appreciated,
Can anyone help me with the on submit client script for this: when user uploading a excel either through attachment variable or under add attachment while submitting the request if there is no data added in the excel then it should not allow to submi...
Hi, I am trying to edit a certain Activity in Workflow but even after Checking out the workflow it's not allowing me to edit it! Below is the screenshot for the same. Any inputs here on how can I edit?
Hello Developers, I'm creating a Database view, Incident table is parent here. I'm successful fetching the data however its bit slow.So I want to add another where clause to check incident created in this Month.I used the query but it's not supporte...
@jaheerhattiwale Hi, Need help for the below requirement. On the incident form we need to create the "Send Email" button.Whenever we click on the "Send Email" button we need to show pop up window in that window need to show the "To" and "CC" and "BCC...
One of our managers is requesting SLA timelines/reporting on how long it is between an Incident being opened, to the state changing to In Progress. So not the base SLA timer that starts once the state changes, but some way of reporting on how long be...
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