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Agent Mobile Ui Page(Assess Risk)

Requirement: Agent Mobile configured change request and provided edit function configure one more function called assess risk how to configure asses risk function for mobile which is available for platform and once we hit an asses risk button it supp...

Catalog client script

Below the code not working  function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;}Var ga = new Glideajax('UserDetails');ga.addparam('sysparm_name', check Employee);ga.addparam('sysparm_user_...

Ram012 by Tera Contributor
  • 196 Views
  • 1 replies
  • 1 helpfuls

Add a new field in description of approval task

Hi, I want to add a new field in description of approval task.Case- there is a requirement to add newly created variable inside the description of approval task so that approver can get complete idea before approving. Please help me to know how we ca...

snriya by Tera Contributor
  • 476 Views
  • 5 replies
  • 0 helpfuls

I want to trigger a task based on MRVS choice.

I am trying to trigger a task in workflow based on choice selected in MRVS. I am trying to do in a script using a if in workflow but it is not triggering. var testRoles = [          'sys_id of choice1 in selectbox',           'sys_id of choice2'     ...

Taaha M by Tera Contributor
  • 187 Views
  • 2 replies
  • 0 helpfuls

Highlight a row in a list view based on a Workflow state

I have a request that based on the state of a Workflow and ticket type, highlight that ticket row in a list view.I'm trying to make that row stand out, so it's not missed.Another option was to send a SMS message from the workflow, but I've not been a...

John H1 by Tera Guru
  • 301 Views
  • 1 replies
  • 0 helpfuls

Attachment field in form

Greetings,One of my requirements is to build an file attachment-accepting field in ServiceNow. The attachments must come from either 'My computer' or a specific table in the instance.In other words, I should be able to attach a PDF from my PC or any ...

sakshi18 by Tera Contributor
  • 1087 Views
  • 2 replies
  • 0 helpfuls

struggling with task in ITSM Implementation Simulator (Rome)

Hi All, I am struggling with completing a task in the ITSM implementer Rome simulator. the problem statement says: The Change Registration model should have the following states: Scheduled, Review, Closed, and Canceled. The initial state for the Chan...

Amit Ahuja by Kilo Contributor
  • 2301 Views
  • 4 replies
  • 18 helpfuls

User is not able to set timezone

Hi team, There are 2 usersone user is able to set XYZ time zone in all the languages, but second user is not able to set,one more point I want to highlight is in the dictionary of time zone XYZ time zone is inactive true.  please guide for me this.Th...

Vyanktesh08 by Tera Contributor
  • 213 Views
  • 1 replies
  • 0 helpfuls

Show field as empty without null value by default

Hi, I am adding a new variable in mvrs which should be empty single line text field. I want the field to be empty without any default and null value showing in variable. In the attached picture below, the value is showing as null which I dnt want to ...

snriya by Tera Contributor
  • 352 Views
  • 2 replies
  • 0 helpfuls

ServiceNow to ServiceNow E-Bonding | SRM

Hi All, We have customer requirement to E-Bonding of two ServiceNow instances. We are doing it for SR Module and we need to integrated all three levels i.e. REQ, RITM, SCTASK. Data flow will be as below. 1. User raise an request in their ServiceNow -...

Milind1 by Tera Contributor
  • 303 Views
  • 1 replies
  • 0 helpfuls