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I have question pertaining to calculating tax formula in ITSM/CMDB

 Hi Everyone,I have one requirement:I have 3 fields: 1) Cost , 2) Tax and 3) Total Cost1. Whenever I enter a number in the cost field, it should automatically update in the Tax field after multiplying by 0.50.The formula is (Cost x0.50) = Tax. 2. The...

Vishnu533 by Tera Contributor
  • 1430 Views
  • 14 replies
  • 0 helpfuls

Resolved! MID Server setup using domain account

We have a Windows Server 2022 that I’m trying to setup as a MID Server for ServiceNow. The server is joined to our domain and in an OU that has a GPO which defines the ‘Log on as a service’ users. I created an account on our AD and added this account...

JLizard1 by Tera Contributor
  • 2042 Views
  • 1 replies
  • 2 helpfuls

adding sys_id field.

How to add sys_id field in the list view in change and problem table for reporting purposes?

AryanJha by Tera Contributor
  • 647 Views
  • 2 replies
  • 3 helpfuls

ui action

The problem requires creating a UI Action in ServiceNow that automatically updates the status of a record in the vpm_activity_instance table based on changes made to the Achieved Date or Expiration Date fields. The status should be updated according ...

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rognomolta by Tera Contributor
  • 487 Views
  • 2 replies
  • 0 helpfuls

Create Multiple RITMs Under Same REQ Using the UI Action

Hi All, I have a UI Action that runs on the alm_hardware table. When assets are selected and the button is clicked, it submits the RITMs based on the number of assets selected, with each RITM associated with the REQ. Below is the script used to achie...

Priya_22 by Tera Contributor
  • 768 Views
  • 5 replies
  • 2 helpfuls

Using Order guides for equipment purchases

Hello,I would like to create an order guide where the user can select from a series of items (that contain images) on a tab within the order guide titled for each of the categories.On the Describe needs page there would be a variable label and checkb...

Brett25 by Tera Contributor
  • 682 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to Create AD User in Specific OU using Microsoft AD Spoke

Hello everyone,I am currently working on creating a flow to manage Active Directory (AD) users using the Microsoft AD Spoke. I have successfully established a connection between AD and ServiceNow, and I have tested this connection using one activity,...

Robin by Tera Contributor
  • 2349 Views
  • 6 replies
  • 1 helpfuls

Restrict the Task state field from the list view

I need to restrict the state field. If mandatory fields are not fillled or empty in task record.  we not allow to close complete from Iist View. And need to show the alert or error message in current RITM. 

mastanbabuk by Tera Contributor
  • 417 Views
  • 2 replies
  • 0 helpfuls