How to change the default Incident priority to Medium

[vickie_wampler]

For new incidents, the Impact is set to 3 Low, and the Urgency is also set to 3-Low, but I need to change these both to 2-Medium, which will change the Priority to 2-Medium.   I'm new to the ServiceNow environment and need help to make this change.   Any help would be appreciated!

[danielbilling · Accepted solution]

Open the incident Form and Right click on Impact Label and choose " Personalize Dictionary"

Change default value to 2

[vickie_wampler]

Hello Danielle — thanks so much! I was making this a much harder task than I needed. Was looking at all the UI and Business rules, etc. Also, as an fyi, the Business Rule of Force Priority Calc had been marked inactive, so I figured that out and the defaults are now perfect.

Thanks again.

Vickie

[vickie_wampler]

DANIEL, thanks again!