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‎02-16-2014 07:07 PM
For new incidents, the Impact is set to 3 Low, and the Urgency is also set to 3-Low, but I need to change these both to 2-Medium, which will change the Priority to 2-Medium. I'm new to the ServiceNow environment and need help to make this change. Any help would be appreciated!
Solved! Go to Solution.
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‎02-17-2014 02:44 AM
Open the incident Form and Right click on Impact Label and choose " Personalize Dictionary"
Change default value to 2
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‎02-17-2014 02:44 AM
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‎02-17-2014 05:43 AM
Hello Danielle — thanks so much! I was making this a much harder task than I needed. Was looking at all the UI and Business rules, etc. Also, as an fyi, the Business Rule of Force Priority Calc had been marked inactive, so I figured that out and the defaults are now perfect.
Thanks again.
Vickie
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‎02-17-2014 05:54 AM
DANIEL, thanks again!