How to check if the Request/RITM has been raised /created from specific portal?

[Dhavan Rao B V]

I have a requirement to fetch the detail of portal being used to raise Request. Is there a way to get this information?

[ersureshbe]

Hi,

Do you have a catalog item field in sc_request table. It's not available in OOB. If yes, you can fetch the report using that field.

Can you check workflow activity field is activated in the table. By default, the field is inactive. You enable the field and filter the tickets as wf_activity is not empty.

This option is available in sc_task not sure abt sc_request. Can you check that pls? You can use that sc_task table in report and based on wf_activity is not empty get the request, ritm and task details.

Regards,

Suresh.

[Dhavan Rao B V]

We are using generic workflow and there is no way to identify from any fields on Request or RITM is it has been raised by specific portal.