Dear All, I've been requested to customize all notification emails that send to the users (all type of emails in including approval and assignment, and other tasks) to a more user friendly and good looking emails that have images and more organized t...
Hi All, Is there any possible to change the text color of the widget's title if there please help me with this requirement i need to change the text color from white to black. Thanks & Regards, Lavanya
Hi there, I am looking to pull a Variable Set into the Short Description of an SCTASK. I am able to bring variables in, however I have checkbox selections which were created in a variable set. They are set to "when one is selected, the other optio...
I want to give read write access to cmdb_ci_computer table to specific assignment groups which are having ITIL role. Already CMDB access is available for all ITIL users, but when I try to open particular class records it is not showing any records. S...
My company in trying to improve the intake form for reporting incidents. Does anyone know of any decision tree best practices, frameworks, or standards for something like this.
Hi Experts, I have a requirement, to create a report on incident table that will show only the incidents created by the users belong to logged in user's department. I have created a report on incident table with just the filter condition Active=tr...
Hi, I have String value which i want to convert as Object. string = "user firstname" : "first name", "user lastname" :"last name", "user fullname" :"full name" I want to convert this string into an object. Challenge is we may lot many values ...
Hi, We're planning on upgrading our instance in a few weeks and I'd like to know the following: 1) Is there an outage when an instance is being upgrade? 2) What is the user experience if he/she attempts to go to the Service Portal while the instanc...
Hi Team, i am trying to copy the same variable editor from one RITM to another RITM. i used "com_glideapp_servicecatalog_veditor" but it is not working.The variable editor is getting in the RITM0012247 but i need the same in RITM0012248. coul...
Hi I am unable to change the Email "From" address of mails sent through "Scheduled Emails of Reports". It is always taking from address as "IT Service Desk". I want to change it based on type of reports it is sending. Is it possible? As I can see onl...
Hi All, Good evening to all. I had a requirement to notify the problem manager prior to 2 days based on the due date. The below script of mine is working as expected. My schedule job script below: Script name : Problem Task Due date Reminder two days...
Hi, I am trying to set up a REST webservice with a customer using JIRA. When I set up the Outbound webservice and enter the HTTP request and click test it is successful, taking the values of variable substitutions. I have a business rule running to t...
I have a requirement where i need to add the user to a groups via workflow. The field in the catalog item Groups(sys_user_group) is of type (list collector).anotherThe field in the catalog item user(sys_user) is type reference.when i select 2 groups ...
Once a Service request is submitted, i would like to set the Total Cost (price) on sc_request by calculating the item cost + recurring cost. We developed a custom business rule on submit (of sc_request) to set the calculated Total Cost (price) but th...
Hi Everyone, We have just attempted to restart using the Service Catalog which was developed several versions ago and it appears we now have an issue where a new SC request is not getting past the first approval step. I have confirmed that the appr...
