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Resolved! OEM to Service now inbound integration.

Hello experts, I have a requirement to integrate Oracle Enterprise Manager to Service now for auto ticketing . When a ticket is created in OEM automatically incident must automatically get created in snow same for update. I did all the research read ...

AbdulRahim by Tera Contributor
  • 2122 Views
  • 4 replies
  • 13 helpfuls

Should we merge the update sets before

Hi, all the experts of the servicenow, I just want to confirm the right way of transferring the update sets. Could you tell me both of the answers? Q1) Is it better to merge the completed update sets on the dev instance before retrieving the update s...

Process Guides

Hi, I'm looking for any Orlando Process Guide documents for KM, CM, IM and PM.  I have the previous guides, but wandering if there is any update for Orlando.

Jenn13 by Kilo Contributor
  • 2794 Views
  • 2 replies
  • 1 helpfuls

Resolved! What Triggers the Current Status Widget in Service Portal?

I am trying to manipulate the Current Status Widget in Service Portal. Doesn't matter if I change the Business Service From Operational to Non-Operational or if I create an Outage from an Incident, The widget still shows that everything is Up and Run...

Blaze2 by Kilo Guru
  • 7417 Views
  • 3 replies
  • 10 helpfuls

Resolved! Can we limit VTB to view only for some users?

I have been asked by out IT Security team if we can make one of their VTB view only. I think the main challenge will be the users we want to limit to view only would have access to create and edit their own VTB's. So we would be locking down the VTB ...

trishlipe by Giga Expert
  • 1787 Views
  • 1 replies
  • 2 helpfuls