ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

To use or not use two-step checkout that is the question...

My organization is currently using Kingston. We only have two service catalog items live on the service portal at this time. Neither uses the cart functionality. I have been tasked with setting up hardware and software catalog items using the cart an...

cynlink1 by Tera Expert
  • 3791 Views
  • 4 replies
  • 2 helpfuls

SLA Progress bars

Hello Folks , I have a requirement where in I need  SLA progress bar to be available on incidents and all incident management list views and is displayed as follows (including the % elapsed time on list views): Green 0-75% Amber 76-90% Red 91-100%. A...

sip by Tera Contributor
  • 1224 Views
  • 1 replies
  • 0 helpfuls

Hide Attachments in ServiceNow

Hi there,We're looking at hiding attachments in incidents so our clients cannot view internal attachments. Our internal users however can view these attachments.To describe the scenario - When an internal user attaches an email or a document in the a...

vimalchandra by Kilo Contributor
  • 5112 Views
  • 9 replies
  • 1 helpfuls

Active is being set to False before the RITM is Closed.

the Active flag being set to False before the RITM is "Closed". i decided to run a Query for the records Active is false and State is Closed succesfull, closed cancelled , closed rejected (meaning the RITM is Still open) i have found many records. fe...

lakng by Tera Contributor
  • 1671 Views
  • 4 replies
  • 0 helpfuls

Resolved! Order Guide Variables passed to its Catalog items variables

Hi All, There is an order Guide in our Dev instance. All the variables values  in the Order Guide are passing to the catalog item variables associated to this order guide. All the names of the variables in the order guide and catalog items are same. ...

san1989 by Giga Guru
  • 3521 Views
  • 3 replies
  • 4 helpfuls

Resolved! Need help with business duration calculation on a catalog task

I have have a business rule to calculate the duration and business duration on the Catalog Task table.  The duration calculates fine but the problem I found was that the business duration wasn't calculating correctly.  I later found that my script wa...

JR Guieb by Tera Expert
  • 2457 Views
  • 5 replies
  • 2 helpfuls

Getting the value of Catalog from Approval table

Hi All For the RITM records in sysapproval_approver table, I'm trying to get the value of catalog that the item belongs to. I'm using 'sysapproval.cat_item.sc_catalogs' (taskGR.addQuery('sysapproval.cat_item.sc_catalog','catalogs');) to get this valu...

n20 by Kilo Explorer
  • 3361 Views
  • 21 replies
  • 0 helpfuls