I am attempting to configure a trigger rule requested by our Major Incident Manager.Am I correct in understanding that when the condition(s) is/are met in the trigger rule, then a Major Incident is automatically created?If that is the case, is there ...
Is anybody have some documents related to SSR, SRM then please share it. I am not getting that much from google.If you have examples then please share it. Thanks.
Good morning, team: I have a table of documents in which the user uploads attached files in a 'file_attachment' type field in case a file is uploaded in doc or docx format. I want a PDF conversion to be done so that the next time it is downloaded it ...
Hi All, I have created a variable as a list collector type and create a new table(contains value) which refer to the list collector variable. Requirement is to attached the two level approval. First approval is the Requested for manager(Done) and...
Hello Team, Is there any out of box integration available with Opmanager. Please share some knowledge document which can help to setup this integration. And if integration is available then how to map which priority,category,sub category etc. will be...
Could somebody please tell me how template_editor & template_editor_group roles work? how works each one?Many ThanksJoel
Dear folks, I’m working on a workflow in which I’m collecting a list of user selected options in an array of a predetermined size. So if the Array_A holds a maximum of five elements, but the user only selects three options I’m using a branch to pass ...
Hi, I have checked out a workflow and not able to publish it. The only options I can see are 'New Workflow', 'Open Existing', 'Copy' and 'Workflow Canvas Help'. Please let me know how to publish this workflow.
Hi thereSince our upgrade to New York, the 'More information' section of all catalogue items on the Service Portal has been changed to white, which is the same colour as the background of the page. This makes it unusable. The expanded 'help' section ...
Which database table contains KB permalink information?
I am trying to send a simple notification at the end of a workflow to the individual set as the assigned to on the catalog task, however, it does not appear to be sending out. Hoping someone can point me in the right direction. The script I currently...
I created a trend chart and now need to export it into excel or put the average count on the bars and not in a grid below.ThanksDenee
In one of our workflows, we have a task and then an approval. I need help copying the attachment from the task to the approval so the attachment gets included in the approval email. Can anyone help me with the script?
Hi, How to get my all groups in scoped application. I am getting error below Server JavaScript error Cannot find function getMyGroups in object com.glide.script.fencing.ScopedUser@1ac4a90. I am writing an encoded query to get my group is there any ...
Currently there is an out of the box scheduled job that runs every morning at 2:00 AM that recalculates availability for the past day. We've recently made some changes to the schedules that are utilized by our Service Commitments, and need to recalcu...
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