How to close change request once all the change tasks should closed in flow designer

Supriya Behera3
Tera Contributor

I need to know how to close change request once all the change tasks have been closed. First Assignment group should be closed then Additional assignment group should be closed then change request will closed. After assignment group closed , change request is closed but i need after assignment group and additional assignment group will closed, then change request will be closed. So, where to set task and closed condition.Please reply to ASAP, Thanks!

6 REPLIES 6

OlaN
Giga Sage
Giga Sage

Hi,

This seems to be very far from how Change and Change tasks works OOB.

By going forward here you bypass some of the core functions with the Change process.
You could close all change tasks when the change record is still in the Assess/Authorize/Scheduled/Implement state, and will then skip the following steps, and jump directly to closed.

Is that really desired?

If so, you could create another Flow that runs after a change task has been closed, check if there are any change tasks still open connected to the same change record, if none is found, close the parent change record.

Supriya Behera3
Tera Contributor

Tasks are created now but when all tasks are closed change request should be closed.

Can you suggest me through scripting how i can achieve this in flow designer

Should not require any scripting, see attached example.

 

flow-close-change-when-change-task-is-closed.png

Can I put this flow in another flow. Because tasks are created in flow designer. So, I have to put this flow in that existing flow or i have to create new one. Please suggest me.Thanks!