How to close parent ticket only after all child ticket are closed state using flow designer

[Krishna J]

Hi All,

I am using flow designer to achieve this. I have incident record i want to close parent incident record only after closing all child incident records.

Here i followed this steps

1)  i am triggering the flow designer  when the incident state is closed wheather child or parent incident record

2) After triggering i am checking weather this incident record has parent incident record.

3) After checking the condition i am using if child record has number of not closed state

4) checking condition all child tickets are closed or not.

5) If all child tickets are closed state then i am closing the parent ticket 

Can any suggest how to achieve this type of scenairo using flow desinger.

[Sumanth16]

Hi Krishna , 

Please refer following link:

https://community.servicenow.com/community?id=community_question&sys_id=6334dec8dbadb700feb1a851ca961906

Please mark it as helpful (or) correct if it fixes your issue.

Thanks,
Sumanth

[Ankur Bawiskar · Accepted solution]

@Krishna J 

I have shared a working example below using flow designer

Close parent incident when all child incidents are closed

If all child incident is closed then after Parent incident should be closed. How to achieve through ...

Regards
Ankur