Hi @major li
Greetings!!
This is very common issue. I am a trainer and worked in role like you are doing ( a bit only)
- As Jaspal suggested Announcements are best option.
- As we are human we ignore these kinds of things until I need or i stuck. So KB is another option
- We add these KB's in feature sections on portal
- Email communication is still required
- User training ( TTT plan) is another way.
- Create small video and add in Saba or internal training portal
- Update to SD to follow these.
We cant take thousands users, but these are ways we can spread the updates.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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