Change Record Assignment Group Reference Field Lookup

TheKatherine
Tera Expert

When clicking on the assignment group lookup list for change records, I would like to see the group name and its description to help my analysts pick the correct group when transferring to another group.

I believe this needs to be done via the dictionary entry for the assignment group field on the change record form, but I am not sure on exactly what I need to do. 

Do I just add the following code to the attributes field or do I need to do this via a dictionary override (change_request)?

  • attributes field
    • tree_picker=true, ref_ac_columns=name;description
  • dictionary override - change_request
    • tree_picker=true, ref_ac_columns=name;description, field_decorations=change_success_score

I have attached images of my current setup.

 

Any help or guidance would be greatly appreciated.

 

Thank you

TheKatherine

1 ACCEPTED SOLUTION

Brad Bowman
Kilo Patron
Kilo Patron

You'll need to change tree_picker=false in the dictionary override, then this lookup list will look like a regular list view, which you can then right-click on the column headers and Configure > List Layout as an admin to select the columns that all users will see.  You cannot add columns to the tree_picker view.

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4 REPLIES 4

Brad Bowman
Kilo Patron
Kilo Patron

You'll need to change tree_picker=false in the dictionary override, then this lookup list will look like a regular list view, which you can then right-click on the column headers and Configure > List Layout as an admin to select the columns that all users will see.  You cannot add columns to the tree_picker view.

Runjay Patel
Giga Sage

Hi @TheKatherine ,

 

You can configure like below.

tree_picker=false,ref_ac_columns_search=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=description

 

RunjayPatel_0-1730444352877.png

 

Now go to change request form, and lookup the group, new pop up appear. Right click on name and go to Configuration and then list layout.

RunjayPatel_1-1730444524736.png

 

Move Description left to right bucket and Save the record. 

RunjayPatel_2-1730444576422.png

 

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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
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TheKatherine
Tera Expert

Thank you both for your fast response, this solution worked perfectly.

 

 

TheKatherine

Hi @TheKatherine ,

Glad that solution worked.

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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