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How to configure Agent Assist results for Agent workspace?

asrsharma07
Tera Contributor

‎02-08-2024 09:54 AM

Hi Developers,

How do I configure the Agent Assist to display only specific KB articles? For example, I want to only display Hardware category KB articles. Please refer to the screenshot below.

 

Agent Assist.jpg

 

Thanks

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abbasshaik4
Tera Sage

‎02-09-2024 06:36 AM

Hello @asrsharma07,

Please refer to the link below:
https://www.servicenow.com/community/itsm-articles/configure-agent-assist-in-agent-workspace/ta-p/23...

https://www.servicenow.com/community/developer-forum/how-to-add-agent-assist-to-configurable-workspa...

 

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,

Abbas Shaik

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